Sales Support Associate

3 days ago


Durham, North Carolina, United States Watsco Full time
Job Description

Assists in all phases of customer service and sales operations, ensuring seamless communication with Regional General Managers, Branch Managers, Field Operations Managers, and Outside Sales personnel to coordinate projects.

  • Provides sales support for assigned sales staff, including special order maintenance, job quotations, matrix pricing entry, special letter maintenance, customer service, and job tracking.
  • Supports assigned branch managers with special order processing, Goodman parts warranty ordering, and customer follow-through.
  • Places purchase orders for direct and special order items.
  • Tracks PO ship dates for out-of-stock products.
  • Processes Goodman/Amana PAP, builder programs, and Amana 22 programs.
  • Monitors damaged and slow dollars affecting branches and sends reports to Branch Managers.
  • Analyzes and reports possible problems with old, open, and shipped transfers.
Responsibilities

As a key member of the Watsco team, you will be responsible for:

  • Providing exceptional customer service and support to internal and external customers.
  • Assisting in the coordination of sales operations, including special order processing and customer follow-through.
  • Supporting branch managers with sales operations tasks.
  • Placing purchase orders and tracking inventory levels.
  • Processing Goodman/Amana PAP and other programs.
  • Analyzing and reporting on sales data and trends.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • Previous experience in customer service, sales, or a related field.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office products.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
Working Conditions

This role will be performed in a traditional office setting, with occasional work in a warehouse environment. You will be required to work in a dimly lit area with exposure to wet and/or humid conditions, fumes, and airborne particles. There is some risk of exposure to toxic or caustic chemicals and gases, outside weather conditions, extreme cold or heat, and loud noises.



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