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Community Resource Specialist

4 months ago

Knoxville, United States Care Around the Block Full time
Care Around the Block is currently seeking a Community Resource Specialist to join our growing team Our Community Resource Specialist performs all activities related to contracted services per contracted intervention protocol to achieve program goals utilizing the telehealth platform/software and proprietary data management system. You will be responsible for providing quality professional services. Our objective is to assist our clients and their responsible parties in managing and navigating the issues they will face in the healthcare community and connect them with resources.   Benefits   Responsibilities
  •  Provide population health services to assigned clients on an ongoing and emergency basis per contracted intervention protocol, within contracted timeframe, by telephone.
  •  Develop and maintain an accurate and thorough knowledge of all program requirements
  • Develop and maintain skillset on tools required to perform job tasks in timely and accurate manner including specialized computer software
  • Develop and maintain accurate knowledge of, and monitor compliance with, HIPAA and agency confidentiality policies
  • Comply with HIPAA and agency confidentiality policies and report any potential issues immediately
  • Develop and maintain knowledge of community resources available to assist clients; work with other departments to acquire knowledge of community resources available
  • Communicate with supervisor on daily basis, and as needed, to report all areas of concern/issues/incidents to department supervisor
  • Demonstrate competency by meeting or exceeding minimum caseload requirements and department work performance expectations
  • Effective Time Manager.
  •  Demonstrate professionalism in relationships with customers/co-workers/supervisors to build rapport while refraining from inappropriately familiar personal relationships
  • Complete and attest to accuracy of payroll records, and submit for review and processing according to agency schedule
  •  Professional with positive approach to enhance engagement rate
  •  Personal integrity and ethical standards at the highest level
  • Commitment to customer service
  •  Self-Directed, Organized, Team Player
  • Strong communicator, including ability to write clear, concise documentation within 24 hours
  • Effective Time Manager
  • Participate in staff and training meetings, and professional educational programs to continue to provide accurate information and enhance professional knowledge.
Qualifications

• Bachelors or Masters Degree in social work or equivalent experience preferred.

•  Experience with community resources related to social determinates of health (i.e., Medicare, Medicaid, Community resources, etc.).

• Remote abilities, duties will be performed from a home office, must have high speed internet access and ability to work in a private environment for HIPAA compliance.

• In person assessments may be required on occasion.

• Computer proficiency in Microsoft Word, Excel, and Outlook. Must be technologically adept and able to learn new software.

• Ability to pass a Criminal Background Check, Drug Screen, and DMV Check at hire and randomly as required by company policy.

Who We Are

Choices in Senior Care is a technology-driven family-owned business that provides individualized services on a corporate scale. We have a dedicated and experienced team who supports our partner organizations. Choices in Senior Care is led by a team of Aging Life Care Managers® who are led by the ALCA Code of Ethics and Standards of Practice. These principles include:

Integrity, Loyalty and Responsibility, Promoting Benefit and Avoiding Harm, Respect for Clients' Rights and Dignity, and Justice.

EEO Statement We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.