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Account Director
2 months ago
In short, our purpose at TEAM is to change the game, blow people’s minds and steal their hearts with incredible brand experiences. We want you to help us help our brands do amazing, unprecedented, wildly creative things, creating moments that people never forget and that people will want to share with others. To make all that great work happen takes a lot of coordination and organization behind the scenes.
THE TEAM DIFFERENCE
People may forget your witty hashtag and your latest campaign tagline, but they will never forget how you made them feel. That’s because what a brand does is much more important than what it says. Actions speak louder than advertising and marketing. Experiences are what create real connections that lead to brand love and that’s what we do at TEAM. We’re a fun, collaborative, hard-working group with a great office environment which takes care of our employees to ensure that both in work and in life, you experience something greater.
As an Account Director, the employee will be expected to manage multiple tasks (across various clients in multiple categories), often simultaneously. Strength in communication across channels (mobile, voice, and electronic) is a requirement as the individual will be expected to lead the management of coordinated efforts to deliver upon the client’s goals and manage the agency’s account growth expectations. A strong sense of accountability and “attention to detail” will be essential in enabling the individual to thrive in this environment – while being considered for advancement within the organization.
WHAT YOU WILL DO
• Be the internal business leader for key agency account(s), acting as primary point of contact for clients/partners and brand steward/expert within the agency, and spearheading strategic initiatives to drive client business growth.
• Write or collaborate on creative/program briefs that inspire the team. Bring a creative and insightful approach to participating/assisting in strategic and creative brainstorming. Ensure full understanding of client asks to effectively communicate to internal teams.
• Lead the management and execution of client programs, amplification efforts and complementary programming. A familiarity with “field marketing” programs is helpful; specifically - the logistics around communicating program goals, building and presenting playbooks, utilizing systems/scheduling tools/electronic assets, etc. to track and measure performance will provide a “leg up” on other applicants for this position.
• Be solution-oriented – helping to be forward thinking and anticipating any potential hurdles that may create a negative consumer/brand interaction. Candidates need to utilize a proactive approach to problem solving.
• Be highly skilled at interfacing directly with clients and present him/her-self in a professional, competent manner. The individual will need to be able to demonstrate the ability to quickly win the trust and respect of their client and peers.
• Perform a variety of administrative tasks including composing correspondence such as client memos, creating presentations, project timelines, and after-action/contact reports.
• Be solution orientated when confronted with managing ambiguity. An entrepreneurial approach will aid in winning the respect of the individual’s team and the supporting departments, while understanding the required balance of utilizing the agencies tools and following existing effective practices.
• Be capable of explaining & presenting the offerings and capabilities of the agency (following on-boarding and learning sessions). This will be essential when mining for incremental business opportunities with existing clients and for pitching new potential clients.
• Maintain and leverage skills at developing, monitoring and managing against budgets; showcasing an understanding of cost estimating and properly pricing a program/production within budget constraints, while remaining committed to delivering the agency’s margin threshold.
• Practice and ensure compliance with all of the organization’s policies and procedures.
WAYS TO STAND OUT FROM THE CROWD
• Bachelor’s degree in Business, Marketing, Advertising or related field required
• 10 years of agency experience is required with demonstrated team management and leadership.
• Have extensive automotive experience in Tiers 1, 2, and 3. Luxury automotive is a plus.
• Understand national/regional automotive campaigns and how to translate to dealerships.
• Well-versed in working with CRM teams to strategize and deploy consumer journeys.
• Experience working with luxury brands.
• Have spent time working both in a traditional/digital agency environment and in the “experiential marketing” category – and understand what is required to build and manage programs and events that “bring brands to life” through 1:1 and group interactions.
• Goal-oriented focus against tasks; ensuring objectives are met with quality and timeliness.
• Be a superb communicator and presenter, including building presentations. Leverage skills within the agency (across departments) and externally when interacting with clients. Maintain detailed schedules, provide updates to the team, and stay ahead of potential pitfalls prior to their occurrence.
• Demonstrate problem-solving abilities when client issues arise and need to be resolved. Be a pro-active trouble-shooter vs. taking a reactionary approach following incidents.
• Exhibit initiative and the ability to work independently as well as within a team environment with multiple departments. Must be able to communicate effectively across departments.
• Possess strong people and interpersonal skills to build effective relationships with all levels of personnel (internal & external).
• Strong knowledge of working within the Microsoft Office Suite, SmartSheets, Google Docs (or comparable), Project Management platforms, and other Web-based tools is a requirement.
• Ability to travel and assist with onsite program management as requested.
WHO WE ARE
TEAM is an award-winning experiential marketing agency that develops and executes creative marketing campaigns rooted in strategy, insights, and decades of learning. We partner with the best brands and people to deliver experiences that create inspiration at the engagement point. Our roster of talent is essential to executing quality campaigns that live up to our high standards. Visit us online on our website, Facebook, Instagram, or Twitter.
