Sales Support Coordinator

4 weeks ago

Madison, United States Gypsum Management & Supply, Inc. Full time

Gypsum Management & Supply, Inc. (GMS) is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates an expansive network of distribution centers nationwide.

As part of the GMS family of companies, Tamarack Materials spans across six states including Minnesota, North Dakota, South Dakota, Wisconsin, Illinois and Iowa. Many of our team members have worked at Tamarack for over 20 years, and some have been with us for 30 years or more. We have several team members who started their careers in delivery and warehouse positions and later advanced into management. This is a testament to the great culture and work environment that Tamarack provides.

For more information about our family of companies, please visit gms.com or tamarackmaterials.com.

Position Summary:

Assist with the administration and coordination of the sales team for management. Prepares, arranges and coordinates sales related events and projects.

Duties & Responsibilities:

  • Manage communication with internal and external customers.
  • Be the go-to resource for customers with inquiries after the sale of a product or project.
  • Leverage product knowledge to provide customers additional offerings.
  • Work with the sales team along with customers to drive user engagement with our web-based platform.
  • Manage and maintain data within our web-based platform to aid sales.
  • Own the sales cycle from inquiry to coordinating deliveries with logistics.
  • Support the daily functions of sales team along with customer requests.
  • Become a trusted resource to customers while being aligned with the sales team.
  • Become a product knowledge expert to assist sales and customers.
  • Support designated salesperson(s).
  • Perform all other duties as assigned.
Basic Qualifications:
  • High school diploma or GED equivalent required
  • Four (4) year degree preferred
  • Two (2)+ years' experience related to the construction industry preferred
Core Competencies:
  • Strive to do the right thing by displaying trust and integrity.
  • Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first, valuing diverse perspectives by sincerely appreciating and considering others' opinions and ideas and demonstrating a positive and humble attitude.
  • Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done.
  • Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members.
  • Help champion an inclusive working environment; empower others to bring their full selves to the workplace; celebrate, welcome, and value the different backgrounds and experiences that make up our workforce; recognize that all team members are valued, regardless of race, background, tenure, or title.
  • Ability to self-manage, show initiative, be proactive, and drive results.
  • Communicate professionally, both verbally and in writing to coworkers and customers.
  • Proven customer service experience required.
  • Attention to detail and good organizational skills required.
  • Strong communication skills with exceptional follow up and follow through.
  • Ability to understand and effectively communicate and compute numbers (i.e. discounts, interest, and percentages).
  • Proficient computer skills required.
  • Ability to bring an optimistic, can-do approach to tasks and responsibilities.
Physical Requirements:
  • Must be able to remain in a stationary position 50%
  • Must be able to communicate over the phone 75% of the time..
  • Will occasionally move about inside the office to access files, office machinery, etc.
  • Must be able to operate basic office machinery.
  • Must be able to lift and move files or documents weighing up to 10 pounds.
  • Must be able to communicate with team and management and be able to exchange accurate information in these situations.
Required Cognitive Skills:
  • Must be able to problem solve and prioritize tasks.
  • Must be able to manage stress depending on tasks.
  • Must be able to multitask.
  • Must be able to receive and analyze information.
  • Must be able to quickly communicate solutions if problems occur.
  • Must be able to demonstrate a high degree of sound judgement .
Benefits & Perks:
  • Medical, Dental, Vision, Disability & Life Insurance
  • Wellness Benefits
  • 401(k) Retirement Plan
  • Employee Stock Purchase Program
  • Paid Holidays & Vacation Days
  • Professional Growth Opportunities
  • Development & Training Programs


This job description is subject to change at any time.

EQUAL OPPORTUNITY EMPLOYER

Launch your career with a national building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance.

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