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Help Desk Specialist

1 month ago

Tampa, United States By Light Professional IT Services Full time
Overview

By Light is hiring a Help Desk Specialist to work at MacDill AFB, FL. This position will provide technical support that includes proper installation, operation, maintenance, troubleshooting, account resets, and security of data and applications hosted in the JCSE data center. The applications can be run in a native operating environment or can run in a virtualized environment.

Responsibilities
  • Provide IT Service Desk support installing, operating, maintaining, troubleshooting, administrating, and securing data and applications hosted in the JCSE DC on both the classified and unclassified systems (SIPR and NIPR).
  • Provide system administration, account resets, new account creation, permissions management, VTC scheduling, VTC setup, and services.
  • Assist the government with providing system, network, and database administration of the JCSE enterprise infrastructure applying cybersecurity patches, perform software upgrades/updates, applying updated hardware images, routine VM backups, tracking storage capacity/utilization, provision new virtual servers, provision new virtual machines, monitor replication between HQ and COOP sites, monitor enterprise applications (APP Volumes, SharePoint, Defense Ready, MS Office Suite, FileServer) for continued operations, monitor enterprise services (ex. Voice, CRL, Anyconnect VPN, Automated Data Processing Equipment [ADPE]) for continued operations, monitor application performance, monitor services performance, monitor virtual desktop infrastructure, and provide weekly reports on the health and status of the DC applications and services.
  • Escalate unresolved issues to the Tier 3 support team when required.
  • Provide support for new employees setting up ADPE (ex. Monitors, keyboard, mouse, VDI, laptop, phone, printer, VTC suite), ensuring network connectivity, and any unresolved account administration providing access to the necessary websites, applications, or services.
Required Experience/Qualifications
  • IAT Level II certification required (Security+, etc.)
Preferred Experience/Qualifications
  • MCSA or equivalent desired
Special Requirements/Security Clearance
  • Top Secret clearance required