Help Desk Support Specialist

2 weeks ago

Tampa, United States Refresco Na Full time

** Help Desk Support Specialist**

**Job Category****:** Information Technology **Requisition Number****:** HELPD03605 Showing 1 location **Job Details**

**Description**

The Helpdesk Support Specialist I is a customer facing role that strives to deliver superior trouble shooting and timely problem resolution to end-users across Refrescos global enterprise. This position is responsible for proactively handling incoming telephone, email, IM, and self-service generated incident requests ranging from users experiencing technical difficulties with hardware and software to system related problems, internet latency and/or access requests for new hires, access changes for existing users or termination requests

**Essential Functions:**

* 24x7 Helpdesk support for Canada, Mexico, USA and locations; support is scheduled based on rotating coverage including on-call and after hours

* Reporting Global Outages, and communicating to appropriate management and Tier 2 Technical Services team

* Creation and management of tickets within Helpdesk ticketing tool as well as use of knowledge base to triage reported incidents

* Call logging and monitoring open tickets to resolution

* First call respondent and troubleshooting for resolution

* Call dispatching to Technical Services team if field service support is required

* Security and system access support for third party applications in use among the global Operations, Manufacturing and Finance organizations such as Office365, CC+I, Blackline, Hyperion

* 24x7 operational Tier 1 support for network, servers, workstations and alert responses

* VPN access to enable remote user connectivity to Refresco systems

* Break/fix Tier 1 diagnostics for data network incidents including routers, switches, wireless access points, software, Telco circuits and general connectivity issues

* Break/fix Tier 1 diagnostics for voice network incidents including, Voicemail, and Polycom VoIP phones

* Distribution and installation of software on end-user equipment when required

* Engineering, management and configuration of all network elements to address access change requests for existing employees, new hire access and termination requests as well as other business requirements

* Ticket monitoring, resolution, and/or escalation when required of received/submitted requests

**Required Skills and Competencies:**

* Sense of urgency and ability to quickly assess, diagnose and resolve reported problems

* Proven customer service skills

* Effective ticket documentation and communication skills

* Knowledge of Windows current systems

* Experience with remote connection tools,

* Desired (not required) bi-lingual in Spanish

**Proficiency Level:**

* Possesses beginning to working knowledge of subject matter. Performs work under direct supervision. Handles basic issues and problems and refers more complex issues to higher-level staff

**Education and Experience:**

* 0-2 years experience in Helpdesk support

* High School diploma or equivalent

**Working Conditions:**

* **Physical Demands** Continuously sitting for prolonged periods, as the job is administrative in nature.

* **Visual/Sensory** This position requires attention to detail, requiring attention with one or two senses at a time.

* **Work environment** Work and environment fasted paced, requiring ability to remain focused under pressure.

* **Mental Stress** There is pronounced pressure from deadlines, project management, accuracy or similar demands.

**Other Duties:**

* This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

  • Help Desk Specialist

    2 weeks ago

    Tampa, United States Titan Technologies Full time

    *Contingent Upon Award* The Help Desk Specialist provides support to users in resolving problems with the various applications and workstations. The responsibilities may also include user-centric support including user hardware and software delivery, installation, and break-fix support.Working closely with network and cybersecurity engineers, this specialist...

  • Help Desk Specialist

    2 weeks ago

    Tampa, United States By Light Professional IT Services Full time

    Overview: By Light is hiring a Help Desk Specialist to work at MacDill AFB, FL. This position will provide technical support that includes proper installation, operation, maintenance, troubleshooting, account resets, and security of data and applications hosted in the JCSE data center. The applications can be run in a native operating environment or can run...

  • IT Support Specialist

    2 weeks ago

    Tampa, United States GuidePoint Security Full time

    GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation's top organizations, such as Fortune 500 companies and U.S. government agencies,...

  • IT Support Specialist

    3 weeks ago

    Tampa, United States GuidePoint Security Full time

    GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation's top organizations, such as Fortune 500 companies and U.S. government agencies,...

  • IT Support Specialist

    2 weeks ago

    Tampa, United States GuidePoint Security Full time

    GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation's top organizations, such as Fortune 500 companies and U.S. government agencies,...

  • Help Desk Technician

    3 months ago

    Tampa, United States ECS Limited Full time

    ECS is seeking a Help Desk Technician to work in our Tampa, FL office. Please Note: This position is contingent upon [contract award OR additional funding]. Job Description: ECS is seeking a Help Desk Technician to work in our Tampa, FL location. This position is supporting our cloud based PAI environment called Argos, and allows for remote work with...

  • Help Desk Technician

    4 weeks ago

    Tampa, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:SecretClearance Level Must Be Able to Obtain:SecretSuitability:Public Trust/Other Required:Job Family:Help DeskJob Qualifications:Skills:Active Directory (AD), Help Desk Support, ITSMCertifications:Experience:3 + years of related experienceUS Citizenship Required:YesJob Description:Title: ...

  • Contact Center Help Desk Representative

    4 months ago

    Tampa, United States EPIQ Systems Full time

    Contact Center Help Desk Representative is responsible for fielding calls that escalate beyond contact center agents. The role is accountable for taking ownership of complex inquiries and seeing through their resolution via escalation utility SharePo Help Desk, Help, Representative, Technology, Retail

  • Help Desk Technician

    3 weeks ago

    Tampa, United States Banker Lopez Gassler P.A. Full time $22 - $24

    Job DescriptionJob DescriptionBanker Lopez Gassler is currently recruiting for a dynamic IT professional to join our Tampa Bay Team. The ideal candidate will be great with people and computers. This position focuses on help desk support for a busy, multi-office, insurance defense firm. Prior experience in MS Office Products is required. Work location:This...

  • Bilingual IT Support Specialist

    2 weeks ago

    Tampa, Florida, United States MassGenics Full time

    MassGenics is seeking a skilled Bilingual IT Support Specialist to enhance their customer service team. This full-time position is integral to our Specialty Service Desk, where you will provide exceptional IT assistance to our users. Key Responsibilities: Manage incoming support requests via calls, chats, and tickets, ensuring user expectations are met....

  • IT Help Desk II

    3 months ago

    Tampa, United States Courser Inc Full time

    Who we are LNS is a leading Managed Services Provider (MSP) located in Tampa, FL with clients located across the US. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join...

  • Bilingual IT Support Specialist

    2 weeks ago

    Tampa, Florida, United States MassGenics Full time

    MassGenics is seeking a skilled Bilingual IT Support Specialist to enhance their operations. This full-time contract role is pivotal in providing exceptional IT assistance to employees and partners within the organization.Key Responsibilities: Manage incoming requests through various channels (calls, chats, tickets) and efficiently direct them to the...

  • Customer Support Specialist

    2 weeks ago

    Tampa, Florida, United States Tampa General Hospital Full time

    Position OverviewAs a Customer Support Specialist, you will operate under general supervision, adhering to established policies and professional guidelines. Your primary responsibilities will include:Customer Service: Engaging with patients, visitors, and family members to provide assistance and information.Reception Duties: Managing front desk operations...

  • IT Support Specialist Network Security Analyst

    4 weeks ago

    Tampa, United States NESCO Inc Full time

    Summary of PositionThe IT Specialist is responsible for providing services to enhance the use of IT products such as customer and desk side support, acquisition, implementation, deployment, help desk, asset, and problem management.Reports to: IT Support ManagerWork Location: In our Tampa, FL office, onsiteEssential Duties & Responsibilities Records,...

  • Help Desk Lead

    3 weeks ago

    Tampa, United States INFINITY SYSTEMS ENGINEERING LLC Full time $120,000 - $135,000

    Job DescriptionJob DescriptionInfinity’s niche in the aerospace and defense industry is specialized solutions that help bridge the gap between space and ground. This is no small task, and we owe our success to our team who help us fulfill our mission; to match people with their legacies for betterment of the world. There is always a place at Infinity for a...

  • IT Support Specialist

    2 weeks ago

    Tampa, Florida, United States A3 Staffing Solutions Full time

    Job OverviewPosition: IT Support SpecialistWork Environment: 100% onsite supportKey Responsibilities:Manage the imaging and updating of personal computers.Provide assistance during standard business hours, Monday through Friday.Support Windows operating systems and Microsoft Office Suite in a corporate setting, engaging directly with users.Diagnose,...

  • Team Lead/Lvl II Help Desk engineer

    1 week ago

    Tampa, United States Courser Full time

    Job DescriptionJob DescriptionAbout the jobWho We AreDart Tech Services a managed service provider, is a leader in the IT Outsourcing industry for small to medium-sized businesses, helping them achieve business goals with technology strategy. We are currently seeking an energetic and talented Solutions Specialist to join our team. In this role, you will be...

  • Bilingual IT Support Specialist

    2 weeks ago

    Tampa, Florida, United States MassGenics Full time

    MassGenics is seeking a skilled Bilingual IT Help Desk Customer Service Representative to enhance our support team. This full-time contract role is integral to providing exceptional IT assistance to our employees and partners. Key Responsibilities: Manage incoming requests through various channels (calls, chats, tickets) and ensure appropriate routing to...

  • IT Support Specialist

    7 days ago

    Tampa, Florida, United States TEKsystems Full time

    Job OverviewPosition: IT Technical Support EngineerRole Summary:The IT Technical Support Engineer role is essential for delivering hands-on technical assistance and training across various clinics. This position involves ensuring that the Tier 1 vendor effectively resolves support tickets in a timely manner.Key Responsibilities:Monitor and analyze support...

  • Senior IT Support Specialist

    4 days ago

    Tampa, Florida, United States Peraton Full time

    Job Summary:We are seeking a highly skilled Senior IT Support Specialist to join our team at Peraton. As a key member of our IT department, you will be responsible for providing top-notch technical support and maintenance services for our enterprise network and systems.Key Responsibilities:Troubleshoot and resolve technical issues in a timely and efficient...