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Service Desk Specialist

2 months ago

Tampa, Florida, United States Leidos Full time
Service Desk Technician

We are seeking a highly skilled Service Desk Technician to join our team at Leidos, a leading provider of digital modernization solutions. As a Service Desk Technician, you will play a critical role in delivering exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to customer inquiries and resolve technical issues in a timely and professional manner.
  • Install, modify, and repair computer hardware and software to ensure optimal system performance.
  • Deliver excellent customer service and quick resolution of technical issues via chat, email, and deskside support.
  • Provide Tier 1 on-site installation, implementation, maintenance, troubleshooting, and repair of desktops, printers, and associated peripherals.
  • Troubleshoot and resolve issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, and other technologies.
  • Support Microsoft Office 365 and Active Directory products.
  • Document and track customer incidents and requests via ticketing management system.
  • Isolate and resolve issues with individual workstations.
  • Act as a resource to answer user questions about hardware and software issues.
  • Interact with multiple teams to identify and correct core problems.
Requirements
  • US Citizenship
  • BS/BA or AS/AA in Computer Science, Information Sciences, or related IT discipline.
  • 2+ years' experience with a bachelor's degree, 4+ years' experience with an associate's degree, or 6 years' experience with a high school diploma or equivalent.
  • Current CompTIA Security+ certification (DoD 8570 Compliance)
  • DoD Secret with TS/SCI Eligibility
About Leidos

Leidos is a leading provider of digital modernization solutions, dedicated to delivering innovative and effective solutions to our customers. Our team is passionate about delivering exceptional results and making a meaningful impact on our clients' businesses.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.