Help Desk Specialist

2 weeks ago

Tampa, United States Titan Technologies Full time
*Contingent Upon Award*

The Help Desk Specialist provides support to users in resolving problems with the various applications and workstations. The responsibilities may also include user-centric support including user hardware and software delivery, installation, and break-fix support.Working closely with network and cybersecurity engineers, this specialist will coordinate Incident Reports and Service Request resolutions with the proper personnel at the various site locations, while tracking resolutions from initiation to conclusion on behalf of the end user.

Duties include but are not limited to:
  • Managing the incident and problem resolution process
  • Perform Tier 1 and 2 Troubleshooting and resolution
  • Troubleshooting and repairing end user devices
  • Installing and troubleshooting software
  • Re-imaging hardware
  • Performing shared file access maintenance
  • Maintaining local registration authority capabilities
  • Providing information and tracking on IT Projects, ASIs, incidents, and changes that impact customers Ensuring incidents are routed and/or escalated to the appropriate support group
  • Escalating tickets to other IT support groups and/or vendor support
Required qualifications:
  • DoDD 8570.01-M IAT II certification required - Security + Certification
  • Associate degree or 2 years' experience.
  • General experience includes background in information systems development, network operations, application performance in a client/server environment, or related fields.
  • Specialized experience includes the management of help desks in a multi-user environment, a comprehensive understanding of PC operating systems, a working knowledge of network and electronic mail operations and prior supervision of help desk employees.
Clearance:
  • Applicants selected will be subject to a security investigation and need to meet eligibility requirements for access to classified information; Secret Clearance is required.

Company Description:

Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team

Titan is proud to be a Service Disabled Veteran Owned Business.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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