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Sales Support Specialist

3 months ago

Eagan, United States Factory Motor Parts Full time

Description DUTIES & RESPONSIBILITIES: Assist channel in growing incremental sales through a variety of sales support activities. Input customer orders received verbally or through other means. Receive, respond to, and effectively resolve incoming customer calls escalating information to sales when necessary. Work with operations staff in regards to the delivery of customer orders, estimated time of delivery, service issues, backorders, and fill rates. Respond to customer inquiries regarding information, pricing, order status, or other needs. Develop, maintain and communicate reports and spreadsheets regarding customer orders, backorders, sales trends, pricing, volume, and any other required information. Process and track the final accurate processing of customer returns and credits. Place outgoing calls to designated customers regarding sales promotions and other sales needs. Respond to and successfully resolve customer needs and problems. Assist in the setup of new customer locations and stores, review and process new customer inventories and other related activities. Effectively communicate customer successes and concerns with appropriate sales staff. Attend and actively participate in weekly sales meetings and related conference calls. KNOWLEDGE, SKILLS & ABILITIES AND WORK ENVIRONMENT: Working knowledge of Microsoft applications including intermediate Excel and Outlook skills. Ability to successfully manage a variety of competing priorities. Effective verbal and written communication skills. Effective time management skills. Ability to effectively analyze a variety of complex components and successfully and rationally problem solve. Strong number acumen and attention to detail. Demonstrated follow up ability in a timely and accurate manner. Ability to quickly and flexibly change work direction depending on business need. WORK ENVIRONMENT: Work is performed at our corporate office. Work essential functions: Lifting requirements of up to 25 pounds on an occasional basis may be required. There is considerable work using the telephone to contact and work with suppliers, employees, or customers. There will be wrist and finger manipulation due to computer work, calculating, compiling and filing. MINIMUM REQUIREMENTS: High school diploma or GED. At least 2-3 years of customer service experience. An industry leader, FMP offers well-balanced compensation and benefits programs, which may include medical, dental, vision, life, 401K, profit sharing, paid holidays/vacation/sick time, STD/LTD, + much more. Salary is based on experience and job performance. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities