Library Technology Support Specialist

2 weeks ago

Chicago, United States DePaul University Full time

The Highlights:

Reporting to the Head of Digital Services, the Library Technology Support Specialist is responsible for preventive and routine maintenance, troubleshooting, and assistance with patron and staff technology. This includes Windows and Apple computers, printers, peripherals such as scanners, and other specialized library equipment. This position also assists with special library technology projects.


What You'll Do:

  • Printer and Lab Technology Support
    - Schedule and perform preventive maintenance on printers, scanners, lab computers, and other patron facing technology
    - Maintain hardware inventories
    - Coordinate with DePaul IS to replace, implement, and testing imaged lab machines
  • General Technology Support and Lab Software
    - Maintain lab machines with administrative images
    - Troubleshoot Pharos software for printers
    - Support the plotter printers and poster printing service
    - Escalate tickets to DePaul IS and vendor support
    - Maintain usage statistics for technology use
  • Staff Technology Support
    - Support staff technology installation
    - Troubleshoot staff machines and equipment
    - Troubleshoot library-specific technology
  • Special Projects
    - Assist the Information Technology Librarian with technology projects as needed
  • Sunday-Thursday schedule required during Fall, Winter, and Spring academic quarters.

What You'll Need:

  • Required qualifications:
    • A bachelor's degree in Computer Science or related field, or 1-3 years relevant experience is required.
    • Demonstrated experience with troubleshooting printers and scanners.
    • Strong customer service skills and excellent written and verbal communication skills.
    • Demonstrated ability to communicate and effectively interact with people across cultural identities and foster an inclusive, equitable, and welcoming environment.
  • Preferred qualifications:

    • Master's degree preferred
    • A+ Certification.
    • Experience with specialized library technology.
    • Proficiency with using help desk ticketing systems.
    • Proficiency with maintaining and troubleshooting both Microsoft and Apple hardware and software.
  • Ability to troubleshoot printers
  • Ability to troubleshoot scanners
  • Knowledge of both Windows and Apple operating systems and hardware


Perks:

  • Working for a stable and well-known University that values diversity and inclusion.
  • Top choice medical, dental, and vision benefits.
  • Retirement plan matching contribution of 10%.
  • Tuition waivers for employees and dependents.
  • Generous paid time off, sick time, holidays, floating holidays, and more
  • Full-Time Benefits


For consideration, please include a resume and cover letter.

Diversity and Inclusion Statement:
Guided by an ethic of Vincentian personalism and professionalism, DePaul compassionately upholds the dignity of all members of its diverse, multi-faith, and inclusive community. We seek to hire collaborative, open-minded, and dedicated professionals who are committed to advancing our university mission to making education accessible to all, with special attention to including underserved and underrepresented communities. Successful candidates thrive in an environment where ideas and perspectives representing a wide variety of cultures, backgrounds and experiences are welcome and supported.

Required Background Check:

Employment at DePaul University is contingent on passing a background check. Only final candidates who are extended an offer of employment will undergo a background check.


Mandated Reporting of Child Abuse & Neglect:

Upon accepting an offer of employment with the university, you will also be required to sign an Acknowledgement of Mandated Reporter Status at the time of hire. A mandated reporter is required to make a report to the Illinois DCFS Hotline whenever there is reasonable cause to believe that a child known to them in their professional or official capacity may be abused or neglected. For more information, please visit the following pages:

Illinois Department of Children & Family Services (DCFS)
Illinois Abused and Neglected Child Reporting Act

DePaul University is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state and local EEO laws.

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