Customer Support Specialist
1 month ago
Base Salary Range: *Level I * - $20.00 - $23.66 per hour *Level II * - $22.00 - $25.59 per hour *Senior * - $23.00 - $27.25 per hour Depending on qualifications and experience Customer Service Center Representative (Customer Support Specialist) I, II or Senior may be considered. At Heritage Bank, we work hard, but also know how important it is to take time off to stay healthy, relax, and spend time doing what makes your heart happy As part of our team you'll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually* and eight hours of paid sick leave per month, while also enjoying 11 paid holidays each calendar year, and an annual float day. pro-rated from start date, and/or hours worked. * * To view Benefits Summary: Apply > Current Openings > position > attachment. Position Overview: Are you a friendly *and *helpful customer service professional? Can you expertly handle high-volume inbound calls while documenting call notes? Do you thrive on finding solutions for your customers? If so, apply today to learn more about this great opportunity Heritage Bank is seeking a Customer Support Specialist (Banking Call Center) *at our Customer Service Center in * Oak Harbor, WA. Individuals in this role help customers by providing a warm welcome and greeting to everyone who calls in for assistance, and will process a variety of financial requests, while learning and maintaining a thorough knowledge of the Bank's products and services, to inform customers of other bank services that will meet their current and future needs. This position is Full Time; typical schedule is Monday -- Friday 8:30 a.m to 5:30 p.m and rotating Saturdays 9:00 a.m to 1:00 p.m. Flexibility is required to work to ensure adequate staffing for training or employee absences. *The successful candidate will be able to: * Provide exceptional service to internal and external customers in accordance with the Heritage Bank Service Standards. Build and maintain strong relationships with all internal and external customers. Perform and/or assist with a full range of customer service oriented telephone activities; responds to customer inquiries and determines appropriate response or direction for the caller and customer escalations, as needed. Resolve online service customer requests through research and navigation within the organization, or escalation to an appropriate resource. Investigate and resolve problems for employees and customers via telephone or in person and escalate to management as appropriate. Ability to consistently apply superior decision making techniques pertaining to inquiries and requests as they apply to existing policies and procedures, keeping within assigned approval limits. Work effectively with other branches and departments as necessary for customer inquiry/problem resolution. Follow up on customer inquiries not immediately resolved. Accurately and efficiently transfers customer calls to appropriate specialist(s), or for escalated issues, as needed, and/or for additional research or resolution.
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Customer Support Specialist
3 weeks ago
Oak Harbor, Washington, United States Heritage Bank Full timeJob SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at Heritage Bank. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to internal and external customers, resolving customer inquiries and issues, and maintaining a thorough knowledge of the Bank's products and services.Key...
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Customer Support Specialist
4 weeks ago
Oak Harbor, Washington, United States Heritage Bank Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at Heritage Bank. As a key member of our Customer Service Center, you will be responsible for providing exceptional service to internal and external customers, resolving customer inquiries and issues, and promoting our bank's products and services.Key...
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Customer Support Specialist
4 months ago
Oak Harbor, United States Heritage Bank Full timeBase Salary Range: Level I- $20.00 - $23.66 per hour Level II- $22.00 - $25.59 per hour Senior- $23.00 - $27.25 per hour Depending on qualifications and experience Customer Service Center Representative (Customer Support Specialist) I, II or Senior may be considered. At Heritage Bank, we work hard, but also know how important it is to take time off to...
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Customer Support Specialist
2 months ago
Oak Harbor, United States Heritage Bank Full timeBase Salary Range:Level I - $20.00 - $23.66 per hour Level II - $22.00 - $25.59 per hour Senior - $23.00 - $27.25 per hour Depending on qualifications and experience Customer Service Center Representative (Customer Support Specialist) I, II or Senior may be considered. At Heritage Bank, we work hard, but also know how important it is to take time off to stay...
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Customer Service Representative
4 weeks ago
Oak Harbor, Washington, United States Heritage Bank Full timeCustomer Support SpecialistAt Heritage Bank, we're seeking a skilled Customer Support Specialist to join our team at our Customer Service Center in Oak Harbor, WA. As a key member of our team, you'll provide exceptional service to internal and external customers, building strong relationships and resolving customer inquiries and issues in a timely and...
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Customer Service Representative
2 weeks ago
Oak Harbor, Washington, United States Heritage Bank Full timeJob Summary:We are seeking a Customer Support Specialist to join our team at Heritage Bank. As a Customer Support Specialist, you will be responsible for providing exceptional service to internal and external customers, building and maintaining strong relationships, and performing a full range of customer service oriented telephone activities.Key...
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Customer Service Representative
4 weeks ago
Oak Harbor, Washington, United States Heritage Bank Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at Heritage Bank. As a key member of our Customer Service Center, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key...
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Customer Service Representative
4 weeks ago
Oak Harbor, Washington, United States Heritage Bank Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist at our Customer Service Center in Oak Harbor, WA.Job Summary:The successful candidate will provide exceptional service to internal and external customers, build and maintain strong relationships, and perform...
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Customer Service Representative
4 weeks ago
Oak Harbor, Washington, United States Heritage Bank Full timeJob Title: Customer Support SpecialistHeritage Bank is seeking a highly skilled Customer Support Specialist to join our team at our Customer Service Center in Oak Harbor, WA.Job Summary:We are looking for a customer-focused individual who can provide exceptional service to internal and external customers, handle high-volume inbound calls, and document call...
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Customer Service Representative
4 weeks ago
Oak Harbor, Washington, United States Heritage Bank Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at Heritage Bank. As a key member of our Customer Service Center, you will be responsible for providing exceptional service to internal and external customers, resolving complex issues, and building strong relationships with our customers and...
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Customer Service Representative
2 weeks ago
Oak Harbor, Washington, United States Heritage Bank Full timeCustomer Support Specialist Job DescriptionHeritage Bank is seeking a skilled Customer Support Specialist to join our team at our Customer Service Center in Oak Harbor, WA.Job Summary:We are looking for a customer-focused individual to provide exceptional service to internal and external customers in accordance with the Heritage Bank Service Standards.Key...
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Customer Service Representative
4 weeks ago
Oak Harbor, Washington, United States Heritage Bank Full timeJob Title: Customer Support SpecialistHeritage Bank is seeking a highly skilled and customer-focused Customer Support Specialist to join our team at our Customer Service Center in Oak Harbor, WA.Job Summary:We are looking for a professional who can provide exceptional service to internal and external customers, handle high-volume inbound calls, and document...
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Customer Support Specialist
2 months ago
Oak Harbor, WA, United States Heritage Bank Full timeBase Salary Range:Level I- $ - $ per hourLevel II- $ - $ per hourSenior- $ - $ per hourDepending on qualifications and experience Customer Service Center Representative (Customer Support Specialist) I, II or Senior may be considered
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Residential Support Specialist
2 weeks ago
Oak Harbor, Washington, United States Service Alternatives Full timeJob DescriptionAt Service Alternatives, we are seeking a dedicated and compassionate Residential Coordinator to join our team. As an entry-level leadership position, this role is responsible for providing assistance and support to clients to live meaningful lives in their communities.Key Responsibilities:Assisting clients with daily tasks and...
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Customer Support Representative
3 weeks ago
Red Oak, Iowa, United States Farm Credit Services of America Full timeJob Summary**Hybrid Work Option Available**We are seeking a highly skilled and customer-focused individual to join our Customer Support Team. As a Customer Support Specialist, you will be responsible for providing exceptional service to our customers through various communication channels, including email, phone, live chat, and text.Your primary goal will be...
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Resident Service Specialist
7 months ago
Oak Harbor, United States HUNT Full timeA Brief Overview. The Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from the residents with the property management team. In addition, this position is responsible for the overall ap Resident, Specialist, Property Management, Customer Service, Service, Community Manager, Retail
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IT Support Specialist
2 weeks ago
Oak Brook, Illinois, United States Collegis LLC Full timeThe IT Support Specialist position at Collegis Education is a dynamic role that requires a proactive and data-driven approach to providing exceptional customer and managed IT services to our clients and employees.Located at our Oak Brook, IL office, this opportunity involves providing computer support to students, faculty, and employees, including PC,...
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Administrative Support Specialist
2 weeks ago
Sag Harbor, New York, United States Summerhill Landscapes Full timeJob Title: Administrative Support SpecialistJob Summary:Summerhill Landscapes is seeking an experienced Administrative Support Specialist to provide administrative support for the day-to-day operations of the Estate Care team. The ideal candidate will have a strong background in administrative work, excellent communication skills, and the ability to work...
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IT Support Specialist
4 weeks ago
Oak Brook, United States Collegis LLC Full timeCollegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes...
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Financial Operations Specialist
1 day ago
Gig Harbor, Washington, United States ABC Bookkeeping & Business Support Full timeJob Title: Financial Operations SpecialistABC Bookkeeping & Business Support is seeking a detail-oriented and organized Financial Operations Specialist to join our team.The ideal candidate will possess strong bookkeeping and accounting skills, with experience handling full-cycle business accounting, including A/P, A/R, payroll, excise returns, bank...