Customer Support Specialist

4 weeks ago


Oak Harbor, Washington, United States Heritage Bank Full time
Job Summary

We are seeking a highly skilled Customer Support Specialist to join our team at Heritage Bank. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to internal and external customers, resolving customer inquiries and issues, and maintaining a thorough knowledge of the Bank's products and services.

Key Responsibilities
  • Provide exceptional customer service to internal and external customers
  • Resolve customer inquiries and issues in a timely and professional manner
  • Maintain a thorough knowledge of the Bank's products and services
  • Work effectively with other branches and departments to resolve customer issues
  • Participate in training programs to enhance knowledge and skills
Requirements
  • High School Diploma or equivalent required
  • Level I - Minimum 6 months to a year of recent experience in retail banking and/or bank operations required
  • Level II - 2+ years recent experience in retail banking, bank operations and/or a service / call center environment required
  • Senior - 3+ years recent call center experience with emphasis on providing exceptional customer service required
Working Environment

The Customer Support Specialist will work in a climate-controlled office environment, with regular attendance and punctuality required. The position may involve working a flexible and/or rotating schedule, including Saturdays and/or extended hours, as needed.

Physical Demands

The Customer Support Specialist will be required to sit for extended periods, with occasional standing, stooping, bending, and lifting of up to 20 pounds. The position will also require the use of a computer keyboard, multi-line telephone, photocopier, scanner, and facsimile.



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