Customer Service Representative

2 days ago


Oak Harbor, Washington, United States Heritage Bank Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at Heritage Bank. As a key member of our Customer Service Center, you will be responsible for providing exceptional service to internal and external customers, resolving complex issues, and building strong relationships with our customers and colleagues.

Key Responsibilities
  • Provide exceptional service to internal and external customers, responding to inquiries and resolving issues in a timely and professional manner.
  • Build and maintain strong relationships with customers, colleagues, and other stakeholders, ensuring a positive and supportive work environment.
  • Investigate and resolve problems for employees and customers via telephone or in person, escalating issues to management as necessary.
  • Work effectively with other branches and departments to resolve customer inquiries and issues.
  • Follow up on customer inquiries not immediately resolved, ensuring a high level of customer satisfaction.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to investigate and resolve complex issues.
  • Ability to work effectively in a fast-paced environment, with multiple priorities and deadlines.
  • Flexibility to work a variety of shifts, including evenings and weekends, as needed.
What We Offer

As a valued member of our team, you will enjoy a comprehensive benefits package, including medical, dental, vision, life insurance, 401(k), and community volunteer time. You will also have access to ongoing training and development opportunities, as well as a supportive and collaborative work environment.



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