IT Support Specialist

2 months ago

Mason, United States VEGA Americas Full time

VEGA Americas manufactures, distributes, and services process instrumentation to measure level, density, weight, and pressure.Our products have been making industrial processes safer and more efficient for over 60 years.

As an employee, you'll find VEGA Americas commits itself to the highest quality standards and respect for the individual needs of employees, customers, vendors, and shareholders. Don't take it from us alone, VEGA has been awarded a Cincinnati Enquirer's Top Workplace Award for 8 years running

Our Mission: With innovative technologies and services, we develop solutions that inspire. Through our sense of simplicity and our focus on people, we are looking to the future with curiosity. Locally grounded and globally connected, together we give values a home.

Our Values: Curiosity, Humanity, Simplicity, Connectivity

Job Opportunity - IT Support Specialist with VEGA America in Mason, OH, 45036

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

KEY RESPONSIBILITIES

  • Maintenance of all internal website for both content and navigation.
  • Maintenance of the Active Directory and administration of all related data.
  • Maintenance of online reports and the report portal.
  • Maintains software, and telecommunications services such as personal computers, system software, software applications, printers, and modems.
  • Maintains the Intranet site and helps users deliver content to the site.
  • Collects data sets for internal users and formats reports based on that data.
  • Inspects personal computer equipment and read order sheets listing user requirements to prepare microcomputers for delivery.
  • Installs or assists in the installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on the user's premises.
  • Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computers. Installs and tests software upgrades.
  • Enters commands and observes system functions to verify correct system operation.
  • Responds to the needs and questions of network users concerning systems operation, access to resources on the network and the operation of various software programs.
  • Responds to inquiries and diagnoses system hardware, software, and operator problems. Replaces defective or inadequate software packages. Refers major hardware problems to manager for correction.
  • Trains users on software and equipment usage.
  • Recommends or performs minor remedial actions to correct problems.
  • Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.

REQUIREMENTS

  • Associates Degree or equivalent from a two-year College or technical school
  • AND one (1) year of related experience and/or training
  • Experience in Audiovisual (AV) preferred
What makes VEGA a great place to work?

VEGA Americas, Inc. provides a full benefits package to Full-Time employees including:

  • A competitive salary
  • Health, company HSA contribution, Dental, Life, and Disability benefits available onday one
  • Competitive 401(k) with flexible investment options and a company match to help you reach your retirement goals
  • Other perks include vacation time, holiday pay, 100% paid parental leave, tuition assistance, a casual dress code, and training opportunities.

VEGA Americas, Inc. is an Equal Opportunity employer. It is our policy that we will not discriminate against any person based on race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, disability, or veteran status.

We are proud to be an Equal Opportunity Employer. EOE AA Minority/Female/Vet/Disability

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