Regional Operations Manager

3 weeks ago

Worcester, United States Marcone HVAC Full time

Based in Hartford, Connecticut, BellSimons has provided top-notch HVAC products from leading manufacturers to residential and commercial clients since 1940. Their catalog includes a full line of equipment, controls, supplies and replacement parts. Their dedication to quality service and extensive inventory makes them a one-stop shop for all their customers' supply needs. For more information, visit bellsimons.com.

The Regional Operations Manager (ROM) is responsible for providing operational leadership to assigned company branch locations in achieving and sustaining excellent operational, safety, and customer satisfaction standards. This role directs and provides guidance to branch management through daily contact and regular interactions, such as branch visits, meetings, audits, and calls. This role identifies operational gaps, as well as process and operational improvements. Additionally, the ROM is responsible for the operational development of Branch Manager leaders. This role is responsible for controlling branch costs, branch sales and service, branch safety, training, and inventory control.

This position is located in area four which covers the Hartford through New Haven regions.

Responsibilities:

  • Hires and trains local Branch Managers
  • Oversees assigned branch locations.
  • Conducts performance evaluations that are timely and constructive, providing recommendations for promotion and salary adjustment as appropriate.
  • Supports valued business relationships in all dealings with related departments aiming to resolve customer and other issues in a timely manner. Approaches peers and customers with a spirit of positive problem resolution
  • Oversees and performs annual performance reviews for branch managers.
  • Oversees all branch layouts and logistics.
  • Maintains and administers the fleet management program ensuring the operations safety aspect of the trucks
  • Recommends moving and facility improvements
  • Facilitates, coordinates key personnel and technical/operational processes to ensure internal and external customer satisfaction
  • Demonstrates high energy, mobility, initiative, and drive to enhance operations and achieve financial success.
  • Travels to branch locations as needed.
  • Plans and develops staff placement based on the needs of the company and employee talent. Works to seek and develop staff to foresee impending turnover, growth, or other movement of key staff members.
  • Maintains an open-door policy and productive approach to all employee communication.
  • As needed, participates in unemployment claim hearings to present the facts of any employee matters.
  • Coaches, trains, and develops branch management in matters related to employee communication, investigations, and team development.
Preferred Job Requirements
  • 10 or more years' experience with business, warehousing, supply chain, logistics and related functions. HVAC experience a plus.
  • 5 or more years' experience in a multi-unit leadership role with demonstrated metric successes.
Minimum Job Requirements
  • Bachelor's degree in Business, Supply Chain, or related field or the equivalent in related work experience.
  • 5 or more years' experience with business, warehousing, supply chain, logistics and related functions.
  • 3 or more years' experience in a multi-unit leadership role with demonstrated metric successes.
  • Aptitude for mathematical operations and numerical analysis.
  • Use computers, photocopiers, scanners, phone systems and meeting and virtual platform sharing relative to the needs of the job.
  • Minimum keyboarding skills of 40 words per minute.
What's in it for you?
  • Health care (medical, dental, vision, prescription) available the first day of hire
  • 401k with company contribution
  • Life insurance plus short-term and long-term disability
  • HSA/FSA options
  • Paid vacations, holidays, and personal time
  • Employee Assistance Program
  • Employee discounts
  • And much more


We provide equal opportunities for all employees and applicants for employment without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identification, physical or mental disability, or any service, past, present, or future, in the uniformed services of the United States.

All candidates who have received a written offer of employment will be required to undergo background screening and testing for commonly abused controlled substances in accordance with our company's background check and drug testing policy. Motor Vehicle Record checks are also completed for all candidates who have received a written offer of employment to determine insurability for driving a company vehicle as it relates to the position.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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