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Ada, United States The Chickasaw Nation Full time

We are currently looking for a Full Time IT Client Technology Analyst I to join our IT Client Services Unit 1 team located at the Chickasaw Nation Medical Center working 8:00AM-5:00PM - Mo Tu We Th Fr.

Summary:

The IT Client Technology Analyst I provides on-site and remote support for client hardware and software technology products and solutions to meet the technical and business requirements of the Chickasaw Nation Department of Health customers. They also provide solutions and services across multiple delivery platforms to ensure effective and efficient delivery of IT support that adds value to internal and external customers. They provide Tier II support per request from the Client Integration & Architecture, Service Center and Enterprise Systems, Network and other IT teams as needed. They resolve incidents and tasks in the Service Now environment.

Responsibilities:
* Provides advice on designs for application solutions, including design reviews, planning, development and resolving technical issues
* Plans, designs, develops, tests, implements and maintains desktop applications and/or multi-user databases that facilitate the timely, efficient and accurate collection, analysis and management of key clinical data in support of process improvement activities, internal/external reporting requirements and emerging healthcare-related initiatives
* Collaborates with technical teams to ensure proactive support
* Configures, supports, and maintains client systems and Web-based applications
* Work with service desk, Lan/Wan, Systems Administration, Applications Support, and other IT groups to streamline user-facing Client Services
* Participates in testing and evaluation of new hardware, software packages, product releases and implementation prototypes as required
* Serves as point-person for all issues involving the technical aspects of the assigned programs or tools and executes timely resolutions
* Supports multiple Agile Scrum and/or waterfall projects with planning, scoping and creation of technical solutions for the new product capabilities
* Identifies, implements, completes integrated testing, and communicates requested changes to the Epic system
* Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines and meets needs
- Seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Shares responsibilities for maintaining adequate supplies and equipment
- Maintains general upkeep of work area and maintains a safe environment
- Observes and addresses potential environmental hazards and risks
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- May provide break coverage for others as assigned
- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
* Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* All other duties as assigned

Competencies:
Essential:
* Follow instructions, written or oral
* Adhere to all scheduling and attendance requirements
* Must be detail-oriented
* Must be self-motivated
* Ability to work independently
* Honesty, truthfulness, reliability, accountability
* Read, understand and apply regulations and policies
* Strong knowledge of enterprise grade IT platforms
* Experience using a common IT Framework
* Define problems, collect data and establish facts
* Identify, analyze and repair routine machine problems
* Establishes professional working relationships
* Communicates verbally with team, departments, guests and management

Skills:
Essential:
* Skilled in formal and informal assessment protocols
* Skilled in Agile and Waterfall software practices
* Skilled in HL7 FHIR
* Skilled in programming
* Ability to evaluate, architect, and implement op standards
* Expertise in ITIL environment

Experience:

Nonessential:
* 2 years directly related experience

Education:
Essential:
* High School, GED or Equivalent

Nonessential:
* Associates Degree in directly related field
* Bachelors Degree in directly related field

Credentials:
Essential:
* CompTia
* Pass gaming background check
* Gaming license or permit as required by assigned position

Working Conditions:
Essential:
* Mix of office/non-office settings
* Works in an office setting
* Pass pre-employment drug test
* Hand-eye coord, reach and grasp
* Sometimes lift and or carry up to 10 lbs
* Sitting up to 75% of shift
* Standing up to 75% of shift
* Walk up to 50% of shift
* up to 50%
* Sometimes lift and or carry up to 25 lbs
* Sitting up to 50% of shift
* Visual acuity for detail, distance, color, depth perception
* May work evening shift
* May work flexible schedule
* May be on-call
* Travel is primarily within Chickasaw Nation boundaries
* Travel is primarily in Oklahoma