Private Events Operations Coordinator

1 month ago

Atlanta, United States AMB Sports & Entertainment Full time

About Mercedes-Benz Stadium

Mercedes-Benz Stadium is the new home of the Atlanta Falcons and Atlanta United and opened for its first events in August 2017. The stadium is also host of numerous other sports and entertainment events. The multi-purpose venue features flexible capacity that can expand to up to 83,000 seats; a retractable roof structure inspired by the oculus in the ancient Rome Pantheon; views of the Atlanta skyline; a 360-degree HD video halo board that, at nearly six stories tall and 1,100 linear feet in diameter, is the largest in the NFL and the world; an exterior fan plaza that provides fans with pre- and post-game entertainment; and a host of bars, restaurants and unique gathering destinations offering fans an unparalleled game day experience. Mercedes-Benz Stadium is part of AMB Sports & Entertainment, which also includes the Atlanta Falcons and Atlanta United.

Who we are

We use our core values as a compass to guide our decisions because they are our North Star. If we live our core values daily, we know everything else will take care of itself. We enjoy a culture rooted in giving back to others through our time, talents, labor, and financial commitment. We are successful when we collaborate with and value each other like family, maintain a hunger to delight guests and continuously innovate, listen closely for even the smallest need for improvement, stand up for convictions, and genuinely own our responsibilities as if our name is on the outside of the building.

Our Ideal Candidates

Actively Listen - Take an active role in listening by being present in the moment, using healthy body language, and ensuring joint understanding. When we read between the lines and hear what others are saying and what they are not saying, we encounter amazing opportunities to go the extra mile in serving them.

Collaborate - Realize that we are better together than we are alone. We achieve much better results when others have the opportunity to add their diverse perspectives. Be open to feedback and actively seek input from a variety of people at varying levels because the best ideas come from those who are closest to those we serve.

Engage in Servant Leadership - Put others ahead of yourself even when it's difficult. Find opportunities to lead by example in the way you pitch in and help others. Giving back to others is at the heart of what we do.

Build Relationships - Cultivate trust in relationships by showing respect and sensitivity. Invest time in helping others to continuously improve by listening to their ideas and helping them to continuously improve.

Own Results - Own issues you encounter even when they are outside of your area of responsibility by taking action or seeking out the needed resolution. You are empowered and expected to take risks aimed at exceeding the expectations of our guests. Take advantage of this rare opportunity by utilizing available resources.

Position Summary

The Private Events Operations Specialist will support the Mercedes-Benz Stadium private events department by performing daily operational and administrative tasks in order for the department to function at an efficient level when selling private events for MBS.

Roles and Responsibilities:

  • Client Relations: Responsible for building and maintaining strong client relationships ensuring all event specifications are communicated to and executed by all operating departments making for a successful experience for the meeting planner and attendees. Maintain constant communication with internal departments as it applies to the client at hand;
  • Serve as the lead and primary communication liaison for all key stakeholders (Clients, Internal Departments, and Vendors) on event day, which includes managing all event-related details and ensuring the execution of the event;
  • Act as the on-site event contact for assigned special events, monitoring the entire event production from install to strike;
  • Serve as an enthusiastic public-facing representative of Mercedes-Benz Stadium, modeling friendly and attentive customer service for internal staff to follow;
  • Participate in internal and external meetings as required, including but not limited to walkthroughs and tours of event spaces for clients and vendors, department meetings, staff meetings, pre-shift meetings, etc.;
  • Schedule and hold pre-event meetings with all pertinent departments to include: Conversion, Housekeeping, Food/Beverage, etc. to ensure each department has all the required details to execute the event;
  • Provide daily support and guidance to department team members, as well as monitor job performance to ensure a successful private event experience for our guests;
  • Manage and lead cross-functional relationships with all Internal Departments to ensure all teams are on the same page;
  • Hold weekly meeting with internal teams to review staffing, room setups, vendors, and plans for upcoming events;
  • Responsible for the appropriate and timely set up of all functions;
  • Inspect and oversee the cleanliness and maintenance of all function space, public areas, and service areas on all event levels;
  • Communicate and create post event notes upon completion of every event;
  • Responsible for the maintenance of all policies, procedures and quality standards within the department, utilizing a continuous improvement approach to ensure a high quality, cost effective and guest focused operation;
Job Requirements:
  • Must have 1-2 years of industry experience preferable in large-scale events for sports/entertainment industries;
  • Must be able to work events from start to finish throughout the year which includes days, nights, weekends and holidays;
  • Must have a professional demeanor and excellent verbal and written communication skills;
  • Must be creative, detail-oriented, and capable of working on multiple projects simultaneously;
  • Must have the confidence to make quick, logical decisions under pressure;
  • Must be team-oriented as well as able to work independently;
  • Must maintain solid and open communications with all operating departments;
  • Must build and maintain good working relationships with preferred vendors and ensure adherence to function space policies, codes and regulations;
  • Must be able to take constructive criticism and change direction to suit operational and client needs;
  • Must have a thorough understanding of the complexity of events and the hours that go into successful planning and activation;
  • Must attend all department and client meetings as necessary;
  • Supervise support team and provide ongoing training and support as needed;
  • Additional duties as assigned.

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