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San Francisco, California, United States Global Enterprise Services, LLC Full timeDesktop TechnicianGives technical assistance and support for incoming questions and issues related to computer systems.Key Responsibilities:Assesses and troubleshoots computer support problems, performs diagnostic tests on programs, finds problem, and determines and implements solutions, applying understanding of computer software and hardware products and...
Desktop Support Technician
3 months ago
- Experience Required 2+ Years as a Desktop Support Technician
- Looking for a skilled desktop support technologist with experience in an enterprise environment.
- Technical management tools include ServiceNow, Windows Autopilot, MS Endpoint Manager, MS Intune, Microsoft System Center Configuration Manger, Azure Active Directory, Active Directory, Okta, Global Protect.
- Individual should be able to assess and keep up site needs for conference rooms, copiers, computer hardware/accessories inventory.
- ServiceNow CMDB maintenance, keeping local desktop incident and task queues cleared to meet established SLAs and support for various other company activities.
- Individual will also be working with other technical specialists in the Americas, EMEA and APAC regions as well as the global service desk, remote support team and other parallel towers to bring professional and timely support to end users in the Franklin Templeton business.
- bility to provide hand and feet support to Network and Server team.
- Excellent customer handling skills
