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Desktop Support Specialist
2 months ago
Angelo State University is seeking a skilled Desktop Technician to join our team. As a Desktop Technician, you will provide technical support and assistance to students, faculty, and staff with software and hardware related issues.
Key Responsibilities:- Provide tier 1, 2, and 3 desktop support experience
- Work with customers to resolve software and hardware related issues through phone, email, and/or remote or in-person assistance
- Collaborate with supervisors and vendors to find short-term and long-term resolutions for issues such as removing viruses, installing hardware and software, and imaging computers
- Install and troubleshoot classroom technology such as projectors, cameras, speakers, and document cameras
- Must be a currently enrolled student, registered for classes, and in good academic standing
- Must maintain a 2.0 GPA or higher
- Basic understanding of computer hardware and basic troubleshooting ability
- Ability to work individually and also with team members
- Must effectively communicate one on one with end users
- Ability to efficiently manage your time in a fast-paced work environment
- Experience with Windows OS, Mac OS, audio/video equipment, access controls, Microsoft Office Suite, computer programming, mobile devices, and Active Directory Services
- Transport computers and other equipment across campus
- Climb ladders to work on elevated or mounted equipment
Starting at $13 an hour
Angelo State University is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodations to ensure equal access to employment opportunities for qualified individuals with disabilities.