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IT Support Specialist

4 months ago

Sauk Rapids, United States Knife River Full time


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IT Support Specialist

Company:

Knife River - Central Minnesota Division
Department:

IT

Location:

Sauk Rapids, MN
Hiring Manager:

Janelle L Adelman

Closing Date:

07/30/2024
at 11:59pm CDT
Job Type:

Full-Time

Job Summary:

Good Pay Good Benefits Good People At Knife River, we take care of our team because we know it's our people who make us successful. We are one of the 10 largest construction materials producers/contractors in the country, and we are growing Our team is made up of hard working people who work safely and deliver high-quality results to our customers - and we are looking for more

This position is responsible to provide technical and administrative support to insure operations run efficiently for all information and communication systems within
the Information Technology structure

Minimum Qualifications:

1.Four year degree from an accredited university or equivalent preferred

2.1-2 years computer repair

3.Ability to provide and maintain proper licensure, medical card and acceptable driving record.

How To Apply

Knife River is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, gender identity, sexual orientation, national origin, disability, protected Veteran status or any other protected category under applicable state/federal law.

If unable to apply online, mail completed application to:4787 Shadow Wood Drive NE, Sauk Rapids, MN 56379.

Subject to pre-employment drug testing and background check.

Duties & Responsibilities

1.Investigate and resolve computer and hardware problems of users.

2.Receive calls from users having problems using computer software and hardware or inquiring how to use specific operating systems.

3.Talk to users to learn procedures followed and source of error.

4.Answer questions, applying knowledge of computer software, hardware, and procedures.

5.Assist with maintenance and support the companies technology infrastructure

6.Support user accounts including modification, addition or deletion

7.Provide system security including file security, and software/hardware

8.Insure printing environment is performing to user expectations

9.Insure timelines of hardware upgrades, maintenance, repairs and coordination of outside vendor repair

10.Insure timeliness of software installation, upgrades, maintenance and licensing

11.Produce network activity setup and procedure documentation

12.Monitor system requirements and conduct preventative maintenance

13.Maintain and support hardware systems including servers, PC's, network equipment, communication equipment and peripherals

14.Monitor equipment performance, document procedures and problems, coordinate with outside repair vendor or repair equipment and follow -up on hardware maintenance as needed

15.Keep up software and hardware registration and inventory to provide upgrades as necessary and insure appropriate security levels are maintained

16.Coordinate MN DOT equipment requirements

17.Assist in the process for WAN requirements and maintenance

18.Provide support and assistance with telephone and cellular related issues

19.Assist with upgrades, repair or coordinate repair of fax, copier and other communication devices

20.Provide software support for operating systems, office applications and other specialty applications

21.Procure all IT equipment

22.Answer questions about the usability of various - mobile plants software packages

23.Coordinate or conduct installation and testing procedures as appropriate

24.Insure effective and efficient operation of telecommunications systems

25.Monitor and coordinate repairs of either hardware or software support systems

26.Insure policies & procedures are maintained and followed

27.Coordinate operations with Knife River

28.Assist North Central Regional companies with data & software support

29.Communicate effectively (verbal, listening, written) and work with difficult people under high stress situations. Self-motivated, team-player with good interpersonal skills; ability to maintain positive customer relations & act courteous/respectful of others.

30.Troubleshoot and problem solve situations/problems (material quality, equipment operation/repair, etc.).
Monitor and discuss production problems with co-workers and managers/supervisors

31.Ensure company safety, OSHA safety and environmental regulation compliance

32.Performs other duties as assigned.