Senior Technical Sales Engineer

1 month ago

Cincinnati, United States Clippard Instrument Lab Full time

Clippard Instrument Laboratory, Inc. has an opening for a Senior Technical Sales Engineer in Cincinnati, OH. Duties include: Interact with customers and distributors throughout the Latin American, Middle East and Asian markets to provide technical support, prepare technical quotes and resolve customer problems, as well as providing product or application training on miniature pneumatic components. Duties include: Technical support for customers and distributors; Technical training of products and applications; Confer with customers in person, via email or telephone to provide product information and technical support; Confirm with Regional Sales Managers and engineers to aid in application development and custom product specifications; Use SolidWorks to create 3D design concepts and proposals for budgetary quotes; Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken; Determine charges for products requested, collect deposits or payments, or arrange for billing; Answer technical phone calls and emails to provide answers/assistance on pneumatic components and systems; Refer unresolved customer grievances to designated departments for further investigation; Check to ensure that appropriate actions are made to resolve customers' problems; Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as damage due to poor transportation handling and care; Recommend improvements in products, packaging, shipping, service or billing methods and procedures; Effectively communicate on project updates, sales leads and distributor activity to Regional Sales Managers; Handle initial RMA (Return Material Authorization) calls and determine if covered under warranty; Present product function and application to a variety of technically skilled audiences; Provide feedback to the company on customer needs, the competition, next-generation technology, and other valuable information. Required Skills and Experience: Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a closely related field (foreign degree equiv. accepted) and 3 years of experience in the job offered, as a Sales Engineer, or closely related occupation. Also requires: 3 years of experience in each of the following: Sales and technical support; Fluid or pneumatic systems and circuits for flow and pressure control; CAD software; and Presenting to and engaging clients via WebEx or similar platforms. Also requires: 2 years of experience reading and interpreting technical drawings. Experience may be gained currently. To apply, email: jen@clippard.com The above required experience may have been gained concurrently.

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