Technical Solutions Engineer

2 weeks ago


Cincinnati, Ohio, United States Sandvik Full time
Position Overview

We are seeking a dynamic, enthusiastic, and innovative individual to join our technical team, focusing on enhancing our operational processes from initial sales engagement through to post-sales support. This role is pivotal in maximizing the value delivered to our clients by leveraging our software solutions across various applications and scenarios.

Key Responsibilities
  • Join the GibbsCAM Application Engineering team, collaborating with colleagues across the globe.
  • Provide comprehensive technical sales assistance (pre-sale), aiding our sales professionals in identifying the optimal solutions for potential clients.
  • Conduct product demonstrations, both in-person and virtually, and engage in promotional activities such as trade shows and webinars.
  • Offer post-sale technical assistance to resellers and customers on a global scale.
  • Collaborate with the Quality Assurance team to document software defects and enhancement requests for the development team.
  • Partner with our associates to deliver software and programming support for demonstrations, tooling evaluations, and turnkey solutions.
  • Create informative technical materials, including videos, presentations, and sample files, showcasing how our software can enhance various manufacturing processes.
  • Design and implement new training programs, including 'How To' guides, Tips and Tricks, and Knowledge Base articles.
  • Facilitate training sessions for customers and resellers through online platforms, classroom settings, or on-site visits.
  • Foster strong relationships with all stakeholders, including resellers, partners, and team members.
  • Contribute to the communication of new product features and improvements.
Qualifications
  • Minimum of 3 years of experience in the CNC manufacturing or CAD/CAM software sectors.
  • Proficient in CNC Mill and Lathe programming, both manually and through CAM Software (experience with MTM, Swiss, and Wire EDM is advantageous).
  • Familiarity with 3D Modeling software is preferred.
  • Experience with GibbsCAM is beneficial, though proficiency in other comparable CAM Software is acceptable.
  • Strong written and verbal communication skills are essential.
  • Comfortable with public speaking and delivering technical training sessions.
  • Proficient in MS Office applications.
  • Experience with content creation tools (e.g., Camtasia Studio) is a plus.
  • Familiarity with Oracle NetSuite or Salesforce Support Systems is advantageous.
  • Willingness to travel occasionally is required.
  • Must be prepared to work during US Eastern Time hours, regardless of location.


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