Employee Resource Coordinator

Summary Job Description Penn Medicine Lancaster General Health is seeking an enthusiastic and agile Employee Resource Center Coordinator. The ERC Coordinator is the face of Human Resources, administratively overseeing and running the onsite Employee Service Center location at LG Hospital. The center offers employee-driven services from Company store, discounted tickets, total rewards, employee-wellbeing related information and more. The ERC Coordinator will assist in promoting these services, triaging inquires appropriately and fulfilling orders. Full time, 40 hours per week, Monday-Friday 8:00-5:00pm. No weekends/holidays or on call required. This position is required to be on site at the LG Hospital; Employee Service Center. POSITION SUMMARY: Coordinates employee rewards and recognition, ticket sales, activities and services. ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties: JOB REQUIREMENTS Manage Employee Discount programs, activities, and tickets. Work with and manage external vendor relationships to maintain necessary inventory of tickets and services provided to employees. Manage Employee Resource Center intranet website and work with content owners to ensure accurate, up to date information is delivered in a timely manner. Manage Company store services (including payroll deduction/reconciliation processes) and website, and work closely with vendors to provide seamless transactions. Maintain physical space of Employee Resource Center, organizing and ordering supplies, arranging physical onsite appointments with HR professionals. Provide support for employees utilizing ERC equipment (i.e. iPads, computers, printers, fax, etc.) Provide Knowledge Link administrator support for employee assistance with registration and setup codes. Manage ongoing communications for employee resources and services. Assist employees with Human Resource questions and procedures. Refer employees as necessary to specific HR personnel if more specific assistance is needed. Additional Recommends and maintains metrics of value in order to identify opportunities to better serve employees and leaders. MINIMUM REQUIRED QUALIFICATIONS: High school diploma or equivalent (GED). Three years experience in computer skills, with knowledge of spreadsheets, word processing, graphics and file management. Three years experience in office administration with emphasis on organizational skills. Demonstrated previous experience with written communication projects. PREFERRED QUALIFICATIONS: Computer experience with a variety of software applications, including word processing, spreadsheets, graphics, database. Previous public relations, communications and/or publishing experience. COGNITIVE REQUIREMENTS ATTENTION/CONCENTRATION ‑ The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others: The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time. NEW LEARNING AND MEMORY ‑ The following level of ability is essential for the jobholder to learn and retain material: The position requires that an individual be able to learn new tasks quickly and effectively. Job requirements change frequently. The ability to understand and carry out detailed, involved instructions is mandatory. PROBLEM SOLVING, REASONING AND CREATIVE THINKING ‑ The following level of ability that is essential for the jobholder to think (in order to solve a problem) by combining two or more elements from past experience or imaginative thought: The position deals with issues or problems that often require thoughtful reasoning before arriving at approaches or solutions. Some independent thought, planning or origination of options and solutions is necessary. The individual must have the ability to apply principles of reasoning and problem solving to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. TEMPERAMENTS: The following are essential requirements of the position in relation to job‑worker situations. These items describe how a worker must adapt, adjust, conform or act: Leadership, control and planning: Ability to accept responsibility for leadership, direction, control, planning, negotiating, organizing, directing, supervising, formulating practices, or making final decisions. Creativity, feelings or ideas: Ability to adapt to situations involving the interpretation of feelings, ideas, or facts in terms of personal viewpoint; to use creativity, self‑expression, or imagination. Influencing others: Ability to influence people in their opinions, attitudes or judgments about ideas or things; to motivate, convince or negotiate. Working within tolerances, set limits or standards: Ability to adapt to situations requiring the precise attainment of set limits, tolerances, or standards; to be precise, thorough, exacting, or meticulous in regard to material worked; or in activities such as numerical determinations, record preparation, or inspecting. Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations. Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information. Planning and control: Ability to identify task requirements and monitor progress toward accomplishment. Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others. EQUIPMENT USAGE REQUIREMENTS Equipment/Tools: computer, printer, copier, FAX machine, telephone, calculator, audiovisual equipment, office supplies Software: word processing, spreadsheet, graphics, MSAS PHYSICAL REQUIREMENTS Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100% Body Position/Movement: Sit: Continuously Stand: Occasionally Walk: Occasionally Bend: Occasionally Push: Occasionally Pull: Occasionally Kneel/Squat: Occasionally Reach: Occasionally Twist: Occasionally Balance: Occasionally Climb: Occasionally Lifting: Degree of physical exertion is : Light, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects. Sensory Abilities specifically required: Vision Hearing PHYSICAL ENVIRONMENT WORKING CONDITIONS: Exposure to hazardous conditions/ materials is negligible. Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely. Benefits At A Glance: PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees: 100% Tuition Assistance at The Pennsylvania College of Health Sciences Paid Time Off and Paid Holidays Shift, Weekend and On-Call Differentials Health, Dental and Vision Coverage Short-Term and Long-Term Disability Retirement Savings Account with Company Matching Child Care Subsidies Onsite Gym and Fitness Classes Disclaimer PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law. Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means. PENN MEDICINE LANCASTER GENERAL HEALTH, a member of the University of Pennsylvania Health System (Penn Medicine), is a not-for-profit health system with a comprehensive network of care encompassing Lancaster General Hospital (LGH), Women & Babies Hospital and the Lancaster Rehabilitation Hospital (a partnership with Kindred Healthcare). We are an Accredited Trauma Center-Level I through the Pennsylvania Trauma Systems Foundation with 805 Licensed beds. Our membership in Penn Medicine brings together the strengths of a world-renowned, not-for-profit academic medical center and a nationally recognized, not-for-profit community healthcare system. Outpatient services are provided at the Downtown Outpatient and Suburban Outpatient Pavilions, along with additional outpatient centers and Express and Urgent Care locations throughout the region. Lancaster General Health Physicians is a network of more than 300 primary-care and specialty physicians, at more than 40 offices throughout the region.