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Senior Manager, Technical Infrastructure

1 month ago

Reston, United States Graduate Management Admission Council® (GMAC®) Full time

Graduate Management Admission Council (GMAC™) is a mission-driven organization, with a vision to be the global leader in ensuring every talented person can benefit from the best business education for them. The organization's priority is to heighten its impact in promoting graduate management education and attracting a qualified and diverse candidate pool from around the world.

The Senior Manager, Technical Infrastructure directs the architecting, planning, and operations of GMAC's information technology infrastructure, including local and wide area unified communications, application and database servers, disaster recovery, capacity planning, data security, desktops/ laptops/mobile devices, and IT helpdesk support. The role provides a secure, reliable, and robust infrastructure for the organization.

Key Responsibilities:

  • Oversee entire corporate infrastructure and network landscape, including headquarters and data centers. This role involves facilitating the planning, execution, and enhancement of all infrastructure components, ranging from servers, firewalls, and virtual machines to VPNs, PCs, phone systems, messaging platforms, SAN, mobile devices, and voice and data circuits.
  • Consult with department leads including Application Development and Project Management leaders on short- and long-term business requirements in the areas of Infrastructure platforms, voice and data networks, environment and security management, information access, directory services, messaging, and application integration.
  • Provide leadership in the planning, management, and integration of information systems, data networks, and telecommunications; Identify trends; Evaluate, recommend, and implement new technologies in support of business and IT objectives.
  • Maintain an awareness of GMAC's business activities, operations, and strategies, and ensure that all infrastructure systems are aligned with and support business objectives.
  • Manage assigned budget and assist in the annual budgeting process by providing accurate forecast data.
  • Management of technical vendor relationships and facilitate efforts towards effective cost attainment; Negotiate equipment purchases and contracts as well as equipment and software financing/lease options.
  • Minimize downtime to ensure that projects are on schedule and completed on time.
  • Contribute to the evaluation of hardware and software contractors and recommend courses of action.
  • Provide management with accurate, timely and relevant information about the status of projects, personnel, and activities within the Technical Infrastructure area.
  • Partner with departmental staff to formulate strategies driven by GMAC's overall business strategies and objectives for the infrastructure area to improve its technical and operational performance.
  • Lead, develop and inspire a high-performing team; Communicate clearly and directly with employees concerning performance expectations, productivity, and accountability.
  • Develop goals and objectives for the Technical Infrastructure area.
  • Be on-call as needed.
  • Other responsibilities and duties, as assigned.
Minimum Requirements:
  • Bachelor's degree from accredited university in Computer Science or related field; Or equivalent combination of education, skills, and experience.
  • 5 years' experience in related field.
  • 2 years' progressive supervisory experience.
  • Experience in infrastructure development, including developing and managing budgets.
  • Experience with LAN/WAN networks, Internet technologies such as DNS, system helpdesks, PC support functions and technology infrastructure operations.
  • Experience supporting or managing business critical infrastructure components, including enterprise storage (SAN/NAS -Nimble) and virtualization technologies (VMWare preferred), Microsoft Networking and Active Directory, Microsoft Exchange, Internet Information Services, Cisco networking, VoIP, Disaster Recovery.
  • Experience using cloud services, such as Microsoft Azure (Preferred) or AWS.
  • Experience working with offshore teams.
  • Ability to guide others in resolving complex issues of significance to the organization.
  • Exceptional organizational, prioritization, project planning, and time management skills.
  • Ability to work independently with minimal supervision and in a team setting, and across external and internal stakeholder groups.
  • Excellent verbal and written communication skills; strong attention to detail, with a keen focus on quality.
  • Strong analytical and risk management skills.
  • Comfort with multi-tasking.
  • Ability to work in-office and remotely according to GMAC's hybrid work environment.
  • Ability to travel to various GMAC locations, when needed.
The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Desired Skills/Experience:
  • Advanced knowledge of Voice and Data Networks and System Administration (including Data Center Management), information security and disaster recovery.
  • Ability to inform, educate and influence supervisors and employees to support infrastructure goals and objectives.
  • Experience with Office 365, network and system monitoring, VPN (client and site to site), data backups, firewall and systems security, network switching and security routing.
  • Experience working with DevOps teams and/or supporting teams transitioning to DevOps
At GMAC, we offer:
  • Comprehensive and locally competitive benefits (medical, dental, vision, 403b retirement program, and more)
  • Generous Paid-time Off
  • Holiday Leave
  • Hybrid Work Environment
  • Free parking
  • Work for a mission-driven organization helping to develop the next generation of responsible leaders and change makers
  • Opportunity to utilize your skills and professionally grow and develop


Envision yourself joining GMAC, a team of smart thinkers that are resilient, adaptive and who take our values to heart. We work as a team and are committed to delivering high-quality products and services to work for a world where every talented person can benefit from the best business education for them.

FLSA Status:
Exempt

Report to:
Director, IT Operations

GMAC's value proposition offers our talented employees the ideal climate for innovation, and colleagues who are motivated and proactive, with diverse backgrounds and approaches.

As a global organization, we understand and appreciate the benefits of myriad cultural perspectives. GMAC is wholly committed to recruiting, developing, and retaining a diverse group of talented people, and providing equal employment opportunities to all employees and applicants without regard to the basis of actual or perceived race, creed, color, religion, national origin, ancestry, age, disability, sex (including pregnancy, childbirth, and related medical conditions), marital status, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable federal, state or local laws.

Additionally, to ensure a safe office environment, recognizing the tremendous contributions that vaccinations play in ensuring our mutual wellbeing, GMAC has implemented a mandatory vaccination policy. All employees must be fully vaccinated against the COVID-19 virus. GMAC may make accommodations or allow for exemption from this requirement for medical or religious reasons.