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Technical Account Manager

4 months ago

Mountain View, United States Pointable Full time

About the Company:

Pointable's platform makes it simple to configure, deploy, and maintain retrieval systems which accurately structure and connect custom data feeds for LLM integration. We enable enterprises large and small to achieve their vision for factually accurate, customized language AI systems. Our customers use the Pointable platform to develop task-completing chat agents and behind-the-scenes document processing workflows. By leveraging our combined decades of experience building natural language processing systems, our platform allows customers to think about data sources and desired capabilities rather than implementation details.

About this Role

We are seeking a dynamic and experienced Technical Account Manager to join our team. The Technical Account Manager will be responsible for building and maintaining strong relationships with our customers and ensuring their success through effective implementation and utilization. This role requires a combination of technical expertise, project management skills, and exceptional communication abilities. You'll be one of the first members of our GTM team and work closely with our founders and engineers to grow our GTM efforts.

What you'll be doing

  • Own customer relationships as the primary point of contact for customers - building strong relationships and understanding their business objectives and technical requirements.
  • Operationalize requirements set forth in the SOW (and other relevant legal or engagement documents), provide a clear understanding of project requirements and customer expectations and enforce them.
  • Organize and run customer requirements scoping meetings to clarify needs, and create written proposals / SOWs based on discussions
  • Manage customer interactions during pilot execution and customer onboarding, ensuring all production activities are followed-through in a timely manner and meets or exceeds any customer or SLA expectations.
  • Convert initial pilot engagements into ongoing customer relationships by strategizing with our founders and engineering to deliver pilots, and drive customer conversations towards conversion
  • Develop account strategies, proposals, and presentations to develop a repeatable sales process for new customers and expansion.
  • Communicate customer requirements and perspective to internal product and engineering stakeholders for project execution and product roadmap development
  • Develop a deep understanding of our technology and service, including capabilities, limitations, and implementation requirements.

What you'll have

  • 3-5 years customer-facing experience as a TAM or in a related technical area such in Implementation, Technical Support, or Solutions Architecture, for a product offering serving Enterprise/Strategic accounts.
  • Technical background and capacity to learn about the broader language AI space and emerging industry trends surrounding LLMs and RAG
  • Proven capability to address technical concerns and provide solutions in real-time discussions with customers.
  • Capable of juggling multiple, urgent priorities across a variety of workflows.
  • Exceptional written and verbal communication skills and the ability to take complex technical ideas and translate them to non-technical stakeholders
  • Be customer-obsessed. You will need to be empathetic, a good listener and communicator, and a strong relationship builder.

Benefits include

  • Medical, dental, and vision insurance
  • Competitive salary and equity
  • Unlimited PTO
  • Hybrid work - we work in South Bay together 1-2 days per week
  • Monthly Stipend for and