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Desktop Support Technician

5 months ago

Reading, United States AA2IT Full time

Location:2800 Centre Ave, Reading PA

Creating and resolving Desktop issues For First Energy employees in Solution Café/Store
front office onsite, and Remote. Primary duties will include standard desktop/Laptop break/fix items
• Receive user calls via phone or Walk-ups and offer support. • Troubleshoot system, office, hardware, and business applications
• Management and installation of equipment in the meeting room (projector, laptop, and videoconference)
• Monitor calls, incidents and requests using client provided ServiceNow tool.

What is the TOP 2 : Great Customer Service, Desktop Support (Win10 and Office 365).
CompTIA A+ Great to have.