Desktop Support Specialist

3 weeks ago


Reading, Pennsylvania, United States Strategic Systems Full time
Job Overview

We are seeking a skilled Desktop Support Specialist to join our team at Strategic Systems.

The ideal candidate will have 1-2 years of experience in enterprise desktop support and possess excellent customer service skills.

The salary for this position is estimated to be around $27 per hour, based on the location in Reading, PA.

Key Responsibilities:

  • Create and resolve desktop issues for First Energy employees both onsite and remotely.
  • Perform standard desktop/Laptop break/fix items.
  • Receive user calls and offer remote or on-site support.
  • Troubleshoot system, office, hardware, and business applications.
  • Manage and install equipment in meeting rooms (projector, laptop, and videoconferencing).
  • Monitor calls, incidents, and requests using the ServiceNow ticketing system.


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