Desktop Support Specialist
7 days ago
Strategic Systems seeks a skilled Desktop Support Technician II to provide top-notch support for First Energy employees. As a key member of our team, you will be responsible for creating and resolving desktop issues onsite and remotely. This is a 3-month contract-to-hire position with the possibility of conversion to a permanent role.
About the Role:
We are looking for an experienced Desktop Support Technician II to join our team. The ideal candidate will have at least 12-24 months of experience in enterprise desktop support and hold a CompTIA A+ certification. You will be responsible for troubleshooting system, office, and hardware issues, as well as managing and installing equipment in meeting rooms. Strong communication skills and great customer service are essential for this role.
Key Responsibilities:
* Provide timely and effective support for desktop issues onsite and remotely
* Troubleshoot system, office, and hardware problems
* Manage and install equipment in meeting rooms
* Monitor calls, incidents, and requests using ServiceNow tool
* Possess strong communication skills and great customer service
Requirements:
* 12-24 months of experience in enterprise desktop support
* CompTIA A+ certification
* Excellent communication and customer service skills
* Ability to work in a fast-paced environment
Salary and Benefits:
This is a contract-to-hire position with a competitive salary range of $27 per hour on W2. The contract duration is 3 months, and there is a possibility of conversion to a permanent role after the contract period. Additionally, Strategic Systems offers a comprehensive benefits package, including paid time off, health insurance, and retirement plan.
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