IT Infrastructure Technician

3 weeks ago


Reading, Pennsylvania, United States Strategic Systems Full time
Job Summary:
We are seeking a skilled Desktop Support Technician II to join our team at Strategic Systems. This role involves providing top-notch technical support to First Energy employees, troubleshooting system and hardware issues, and managing equipment in the meeting room.

Key Responsibilities:
- Create and resolve desktop issues for First Energy employees on-site and remotely
- Manage equipment in the meeting room, including projectors, laptops, and videoconferencing tools
- Utilize ServiceNow for ticketing and monitoring calls, incidents, and requests

Requirements:
- 1-2 years of experience in enterprise desktop support
- Excellent customer service skills and ability to communicate effectively
- Proficiency in Windows 10 and Office 365
- CompTIA A+ certification a plus

What We Offer:
- Competitive hourly rate of $27
- No overtime or on-call requirements
- Monday-Friday schedule, 7:30am-4:30pm


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