IT Support Specialist

5 days ago


Reading, Pennsylvania, United States Stratix Systems Full time
Job Overview

We are seeking an experienced Service Desk Technician to join our team. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work in a fast-paced environment.

Responsibilities
  • Provide comprehensive remote technical support services to clients.
  • Work within Key Performance Indicators (KPIs) to ensure high-quality service delivery.
  • Troubleshoot issues reported by clients and resolve or escalate as necessary.

The successful candidate will possess a strong understanding of computer systems, networking, and software applications. They will also be able to communicate effectively with clients to understand their needs and provide timely solutions.

Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 2 years of experience in technical support or a related field.
  • Strong knowledge of Microsoft Office Suite and Windows operating systems.
  • A+ and Network+ certifications preferred.
Compensation

The estimated salary for this position is $55,000 - $65,000 per year, depending on experience. Stratix Systems offers a competitive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan.



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