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IT Field Support Technician I

2 months ago

Oklahoma City, United States Love's Travel Stops Full time

Req ID: 445853 BASIC PURPOSE: The IT Field Support Technician I position is responsible for the installation and end user use training of POS, office PC, and Networking equipment, as well as network infrastructure, the setup and testing of installed equipment, the installation and setup of video surveillance systems, and the programming and testing of communication flow for fuel dispensing systems at new and existing Love's locations. The position is also responsible for project coordination with operations and vendors. In addition, this position is responsible for adhering to any timelines and specifications due to project guidelines. This position is also responsible for maintaining accurate expense reporting and keeping expenses within company guidelines. MAJOR RESPONSIBILITIES: Installing and testing equipment in the field for new and existing stores, i.e. POS, CCTV, PC and networking devices Testing equipment to verify proper communication and functionality Wiring, termination and testing of network infrastructure Assist in training store personnel on use of equipment Assist in decision making in the field about placement of equipment for customer flow and ease of use for employees Traveling to various Love's store locations nationwide Other duties assigned as needed EDUCATION AND EXPERIENCE: Education: HS Diploma or equivalent required Experience: Basic network installation, basic PC skills SKILLS AND PHYSICAL DEMANDS: Skills: Hard Skills: Knowledge in Microsoft Office use and functionality a plus, ability to utilize hand tools Soft Skills: Ability to learn and adapt to varying situations quickly, excellent customer service skills and the ability to work under supervision with a high level of integrity Typical Physical Demands: Requires prolonged sitting, bending and stooping, ladder climbing The ability to lift up to 50 pounds Manual dexterity sufficient to operate a computer keyboard, mouse and hand tools Requires normal range of hearing and vision Traveling via car and plane will be required (the amount of travel does vary but travel typically is about 2-3 weeks per month.) Overnight travel is required Valid driver’s license is required Job Function(s): Information Technology Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes: Gemini Motor Transport, one of the industry’s safest trucking fleets Speedco, the light mechanical and trucking service specialists Musket, a rapidly growing, Houston-based commodities supplier and trader Trillium, a Houston-based alternative fuels expert EOE-Protected Veterans/Disability