Desktop Support Technician I
1 week ago
At The University of Kansas Health System, we are seeking a highly skilled and motivated Desktop Support Technician I to join our team. As a Desktop Support Technician I, you will be responsible for providing technical support and assistance to end-users, troubleshooting and resolving technical issues, and maintaining a high level of customer satisfaction.
Key Responsibilities:- Provide technical support and assistance to end-users via phone, email, and in-person
- Troubleshoot and resolve technical issues with desktop computers, peripherals, and software
- Install, configure, and maintain desktop computers, peripherals, and software
- Document and maintain accurate records of technical issues and resolutions
- Collaborate with other technical teams to resolve complex technical issues
- Associate's degree in Technology or related field, or equivalent experience
- 1 year of experience in technical support or related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Experience with Windows operating system and/or Apple ecosystems
- Experience in face-to-face or online customer service/support
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.
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