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Rooms Controller

2 months ago

Orlando, United States Loews Hotels Full time
Rooms Controller (Start Date No Earlier Than January 20, 2025)

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes, we are committed to our power of we culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

  • We offer excellent benefits and perks including one free meal per shift and free theme park access.

  • We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

  • We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

  • We invest in training and development opportunities for all team members.

  • We promote social responsibility by being a good neighbor in the community.

  • We care for you, just as we care for others.

Position Start Date No Earlier Than January 20, 2025

Preferred Qualifications:

  • English language communications required.

  • Excellent customer service skills.

  • Advanced computer skills; Opera experience preferred.

  • Previous experience as a Front Desk Agent is preferred.

  • Requires full availability including days, nights, weekends, and holidays.

Responsibilities:

  • Prints occupancy, arrivals departures, and back-up reports on a timely basis.

  • Reviews Specials Report for all arriving guests on a daily basis to ensure appropriate pre-blocking of rooms and to coordinate special services to be provided.

  • Coordinates with Housekeeping and Room Service to satisfy all requests.

  • Monitors check-outs, pre-registered guests, and room moves.

  • Checks for duplicate reservations and status of out-of-order rooms and showrooms.

  • Reviews group resumes to verify group billing procedures.

  • Answers department phone lines.

  • Assist Front Desk Agents with check-in, check-outs, and resolving guest requests or complaints when required.

  • Other duties as assigned.