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IT Support Specialist
4 months ago
On Cue Hire's client, a broadcast news company based in Midtown Manhattan, is seeking an enthusiastic and skilled IT Helpdesk Support Specialist This is a contract-to-hire position sitting onsite in NYC
Are you passionate about helping others with their tech troubles? Do you thrive on solving problems and making people's digital lives easier? If so, we want you to join our client's dynamic team
What You'll Do:
- Tech Assistance: Provide top-notch technical support for incoming queries and issues related to computer systems, software, and hardware.
- Responsive Support: Respond to queries in person, over the phone, or via email to help our customers with their tech problems.
- Problem Solving: Walk customers through troubleshooting steps to resolve their issues quickly and efficiently.
- Hardware and Software Maintenance: Install, modify, and repair computer hardware and software to keep everything running smoothly.
- Diagnostics: Run diagnostic programs to identify and fix problems.
- Peripheral Setup: Install computer peripherals for users, ensuring they have everything they need to be productive.
- Follow-Up: Check in with customers to make sure their issues are fully resolved and they're satisfied with the support they received.
- Feedback Collection: Gather feedback from customers about their computer usage to continuously improve our services.
- Report Analysis: Run reports to identify recurring malfunctions and find solutions to prevent them.
What We're Looking For:
- Educational Background: Bachelor's degree in Information Technology or a related field, or equivalent experience.
Technical Expertise:
- Experience with Windows 7/10, Windows servers 2008-2019, and MacOS.
- Proficiency with Azure Active Directory and Mobile Device Support.
- Knowledge of network routing/switching and basic network troubleshooting.
- Hands-on experience with diagnosing and resolving basic technical issues.
Software Skills:
- Experience with MS Office suite, including Outlook.
- Familiarity with ticketing systems and helpdesk processes.
- Experience in supporting proprietary software.
Support Tools:
- Experience with Active Directory (adds / changes, printers, anti-virus, and backups.
- Customer Service: Ability to understand user problems and explain technical fixes in a clear and friendly manner to non-technical users.
- Work Environment: Experience working in a 24x7 environment aimed at zero downtime. There is an ON CALL rotation every 8-10 weeks in this position. Some holiday work may be required. Shift is 10-7pm M-F.
Why You'll Love This Job:
- Team Spirit: Join a supportive and friendly team where your contributions are valued.
- Continuous Learning: Stay on top of the latest tech trends and continuously improve your skills.
- Customer Interaction: Enjoy the satisfaction of helping customers and making their tech lives easier.
If you're ready to bring your technical expertise and passion for customer service to our client's team, apply now and help us create a seamless tech experience for everyone
