Current jobs related to Technical Support Engineer - Brandon - Insight LPR
-
Mechanical Engineer
2 months ago
Brandon, United States GOLDEN WOLF LLC Full timeJob DescriptionJob DescriptionDescription:Mechanical Engineer, PELocation: San Antonio, TX- duties performed ON SITEJob Type: Full-time About GoldenWolf:GoldenWolf is a Woman-Owned, Service-Disabled Veteran Owned Small Business uniquely positioned to serve our real property owners and managers. With a broad and deep range of engineering, technical, and...
-
CADD Engineering Specialist
3 days ago
Brandon, Florida, United States GOLDEN WOLF LLC Full timeJob OverviewPosition: CADD Developer-Engineer TechEmployment Type: Full-timeCompany Overview:GoldenWolf is a distinguished Woman-Owned, Service-Disabled Veteran Owned Small Business dedicated to delivering comprehensive engineering, technical, and strategic services. Our mission is to create innovative and practical solutions for effective facilities...
-
Data & Analytics Engineer
4 weeks ago
Brandon, United States Take2 Consulting, LLC Full timeTake2 IT Consulting is hiring a Data & Analytics Engineer for our client. This is a 6-month contract-to-hire position working 4 days on-site and one day remote. This is an immediate opportunity and we are looking for: Must haves: 1. T-SQL (Should be able to write queries) 2. Dax (Data Analysis Expressions)3. Consulting background (Team player) Tasked with...
-
Data & Analytics Engineer
1 month ago
Brandon, United States Take2 Consulting, LLC Full timeTake2 IT Consulting is hiring a Data & Analytics Engineer for our client. This is a 6-month contract-to-hire position working 4 days on-site and one day remote. This is an immediate opportunity and we are looking for: Must haves: 1. T-SQL (Should be able to write queries) 2. Dax (Data Analysis Expressions)3. Consulting background (Team player) Tasked with...
-
Fire Protection Engineer, PE
2 months ago
Brandon, United States GOLDEN WOLF LLC Full timeJob DescriptionJob DescriptionDescription:Fire Protection Engineer, PELocation: San Antonio, TX/Job duties will be performed On-Site.Job Type: Full-time About GoldenWolf:GoldenWolf is a Woman-Owned, Service-Disabled Veteran Owned Small Business uniquely positioned to serve our real property owners and managers. We offer a broad and deep range of engineering,...
-
CADD Engineering Specialist
1 week ago
Brandon, Florida, United States GOLDEN WOLF LLC Full timeJob OverviewPosition Title: CADD Developer-Engineer TechEmployment Type: Full-timeCompany Overview:GoldenWolf is a distinguished Woman-Owned, Service-Disabled Veteran Owned Small Business dedicated to providing comprehensive engineering, technical, and strategic services to real property owners and managers. Our mission is to deliver innovative and practical...
-
Brandon, United States Disability Solutions Full timeMetalcraft of MayvilleMetalcraft of Mayville is an Equal Opportunity Employer:Minorities/females/veterans/individuals with disabilities/sexual orientation/gender identityTechnical / Field Service Technician - Mississippi AreaUS-MS-BrandonJob ID: 2024-3714Type: Regular Full-Time# of Openings: 1Category: SalesScag SouthwestOverviewReporting to the Director of...
-
Brandon, United States Disability Solutions Full timeMetalcraft of MayvilleMetalcraft of Mayville is an Equal Opportunity Employer:Minorities/females/veterans/individuals with disabilities/sexual orientation/gender identityTechnical / Field Service Technician - Mississippi AreaUS-MS-BrandonJob ID: 2024-3751Type: Regular Full-Time# of Openings: 1Category: SalesScag SouthwestOverviewReporting to the Director of...
-
US-Technical Expert
2 weeks ago
Brandon, United States Apple Full timeDo you have a passion for hands-on problem solving? Do you love helping others by sharing your technical knowledge? At the Apple Store, you maintain customers trust in Apple as a skilled technician, analyzing and repairing products. You use your ama Technical, Expert, Customer Experience, Customer Service, Technician, Technology, Support
-
Brandon, United States Disability Solutions Full timeMetalcraft of MayvilleMetalcraft of Mayville is an Equal Opportunity Employer:Minorities/females/veterans/individuals with disabilities/sexual orientation/gender identityTechnical / Field Service Technician - Houston/South TexasUS-MS-BrandonJob ID: 2024-3702Type: Regular Full-Time# of Openings: 1Category: SalesScag SouthwestOverviewReporting to the Director...
-
Brandon, United States Metalcraft of Mayville Full timeMetalcraft of MayvilleMetalcraft of Mayville is an Equal Opportunity Employer:Minorities/females/veterans/individuals with disabilities/sexual orientation/gender identityTechnical / Field Service Technician - Houston/South TexasUS-MS-BrandonJob ID: 2024-3750Type: Regular Full-Time# of Openings: 1Category: SalesScag SouthwestOverviewReporting to the Director...
-
Computer-Aided Design and Drafting
2 months ago
Brandon, United States GOLDEN WOLF LLC Full timeJob DescriptionJob DescriptionDescription:Computer-Aided Design and Drafting (CADD) Support TechnicianLocation:?San Antonio, TXJob Type:?Full-time About GoldenWolf :GoldenWolf is a Woman-Owned, Service-Disabled Veteran Owned Small Business uniquely positioned to serve our real property owners and managers. We offer a broad range of engineering, technical,...
-
Brandon, United States GOLDEN WOLF LLC Full timeJob DescriptionJob DescriptionDescription:GoldenWolf is seeking to select a candidate to support the DHA Program Manager as an O&M Senior Technical Analyst for DHA Facilities Operations Branch. DHA’s area of responsibility (AOR) includes the nine (9) Defense Health Networks (DHNs), including all Army, Air Force, and Navy Medical Treatment Facilities (MTFs)...
-
Field Service Engineer
3 hours ago
Brandon, Mississippi, United States Metalcraft of Mayville Full timeJob SummaryMetalcraft of Mayville is seeking a highly skilled Technical Service Specialist to join our team in the Mississippi region. As a Technical Service Specialist, you will be responsible for providing exceptional technical support to our customers and dealers, ensuring their outdoor power equipment is running at optimal levels.Key...
-
Environmental / Civil Project Manager
1 week ago
Brandon, United States DuBois & King Full timeDuBois & King is currently hiring a Project Manager/Engineer to join the Public Works Division. Our firm is looking to add a licensed civil or environmental engineer with 4 years of experience who wants a team leadership role with growth potential. You will be mentored by the director of the division and you will serve as a mentor to junior engineers....
-
Computer-Aided Design and Drafting
2 months ago
Brandon, United States GOLDEN WOLF LLC Full timeJob DescriptionJob DescriptionDescription:Computer-Aided Design and Drafting (CADD) Developer-Engineer TechLocation: San Antonio, TX/job duties will be performed On-SiteJob Type: Full-time About GoldenWolf:GoldenWolf is a Woman-Owned, Service-Disabled Veteran Owned Small Business uniquely positioned to serve our real property owners and managers. With a...
-
Energy Subject Matter Expert
2 months ago
Brandon, United States GOLDEN WOLF LLC Full timeJob DescriptionJob DescriptionDescription:Job Advertisement: Energy Program SMELocation: San Antonio, TX/Job duties will be performed On-Site.Job Type: Full-time About GoldenWolf:GoldenWolf is a Woman-Owned, Service-Disabled Veteran Owned Small Business uniquely positioned to serve our real property owners and managers. With a broad and deep range of...
-
Electrical Subject Matter Expert
2 weeks ago
Brandon, United States GOLDEN WOLF LLC Full timeJob DescriptionJob Description:Description: GoldenWolf is seeking an Electrical Subject Matter Expert (SME) to work on site in San Antonio, TX. Description: The Electrical SME will provide “cradle to grave” management of infrastructure repair and modernization projects to include,but not limited to, crafting measurable performance work statements (PWS),...
-
Mechanical Subject Matter Expert
2 weeks ago
Brandon, United States GOLDEN WOLF LLC Full timeJob DescriptionJob DescriptionDescription:GoldenWolf is seeking a Mechanical Subject Matter Expert (SME) to fulfill in open position in San Antonio, TX.Description:The Mechanical SME will provide “cradle to grave” management of infrastructure repair and modernization projects to include but not limited to crafting measurable performance work statements...
-
Workflow Control
3 months ago
Brandon, United States GOLDEN WOLF LLC Full timeJob DescriptionJob DescriptionDescription:GoldenWolf is seeking a Workflow Control & Project Administration Support Specialist to support the DHA FE Project Delivery Branch (PDB) operation. The selected candidate will maintain the administrative requirements of PDB's SharePoint site as directed by DHA. The Support Specialist will also support PDB as...
Technical Support Engineer
2 months ago
As industry experts, Insight LPR is devoted to solving crime by providing Law Enforcement agencies, Commercial Real Estate owners, Homeowners, and Automotive Finance companies with its one of a kind cutting-edge License Plate Recognition based platform that is transforming the way LPR is used. Designed to deliver a superior experience, the Insight LPR platform is a complete integrated solution made with our end users top of mind. If you thrive in a competitive, fast-paced, and mission-driven environment, this is a game-changing opportunity for you.
Summary/Objective
As a member of the Support team, you are the first point of contact for customers and as such, you form part of the team that helps customers solve issues and minimize the impact to their business. We strive to solve customer queries by providing the best customer experience with the quickest solution.
For this role, you will develop relationships and build rapport quickly with customers. In addition, you will investigate and utilize your troubleshooting skills in solving customers technical and nontechnical queries. For this, you will rely on your critical thinking skills using facts and analytics to not only fix problems but also to implement workarounds and offer suggestions for change and continuous improvement. This position is for the second shift and will have the responsibility of weekend call.
Essential Functions
- Provide first-class customer service/support via telephone, email, chat, and any future channel
- Conduct preliminary investigation: replicate, validate, and troubleshoot issues/tickets raised by customers
- Triage inbound customer communications, monitor priority of tickets assigned to the queue, and process and escalate tickets accordingly
- Communicate proactively with customers using clear, professional, and effective communication
- Leverage all approved internal knowledge base to deliver up to date service to our customers
- Partner with Business Analysts to improve the customer experience through product design enhancements after software updates/upgrades are released
- Provide remote support of related hardware components.
- Ticket ownership including ticket creation, update, escalation and escalation notes, solution, and closure
- Create, document, and share technical procedures and knowledgebase articles for the overall improvement of the department's competencies
- Responsible for self-developing skills and technical knowledge on new and existing products and features
- Monitor customer systems proactively to identify and solve issues
- Comply with confidentiality and license agreements
- Remain knowledgeable of customer and partner relationships
- Previous Experience in:
- Customer service and in communicating both written and verbal
- Communicating technical concepts to both technical and non-technical customers
- Building strong relationships with customers and with team members
- Balancing time among multiple activities
- Solving customer inquiries
- Managing time effectively to meet deadlines
- Foundation level in handling customers with patience, tact, and empathy
- Troubleshooting, problem-solving, and critical thinking skills
- Internal and external conflict resolution and negotiation skills
- Working with Windows OS, SQL, networking, TCP/IP, .NET, and PCI Compliancy requirements
- Foundation level in understanding and learning complex technical topics quickly
- Continuous improvement mindset and preparedness for new approaches and solutions to enhance the Customer Support process
- Demonstrate good judgment using facts and analytics
- Highly organized and efficient with strong attention to detail
- Self-motivated with a passion for customer service and IT and the ability to learn and adapt to new technologies
- 2-7 years of experience working in a fast-paced customer service/support role in call center environments is preferred
- Associates degree in Computer Science or equivalent education/work experience
- Previous experience with License Plate Recognition Cameras is desired
- Competitive compensation package
- Full suite of medical benefits, including dental, vision, pet insurance, 401k.
- PTO and holidays
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.
Physical Requirements
This position is indoors. Must be able to sit at a computer terminal for an extended period. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e. business office with computers, phone, printers, light foot traffic.
EEO Statement
Insight LPR provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Insight LPR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Applicants must be legally authorized to work in the United States
