Field Service Engineer

6 days ago


Brandon, Mississippi, United States Metalcraft of Mayville Full time
Job Summary

Metalcraft of Mayville is seeking a highly skilled Technical Service Specialist to join our team in the Mississippi region. As a Technical Service Specialist, you will be responsible for providing exceptional technical support to our customers and dealers, ensuring their outdoor power equipment is running at optimal levels.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to customers and dealers via phone, email, and on-site visits.
  • Equipment Diagnosis and Repair: Diagnose and repair outdoor power equipment, including Scag Power Equipment products, to ensure they are functioning properly.
  • Training and Development: Participate in dealer training seminars and assist in the creation and development of training materials to enhance the skills of our dealers and customers.
  • Customer Relations: Build and maintain strong relationships with customers and dealers, ensuring their needs are met and exceeded.
  • Travel: Travel up to 60% of the time to visit customers and dealers in the Mississippi region.
Requirements
  • Education: Associate's degree in a technical field or equivalent combination of education and experience.
  • Experience: Minimum of 2-3 years of experience in a technical service role, preferably in the outdoor power equipment industry.
  • Skills: Excellent communication and problem-solving skills, ability to work independently and as part of a team, and knowledge of outdoor power equipment and mechanical systems.
Benefits
  • Competitive Pay: Competitive salary and benefits package.
  • Paid Time Off: Paid holidays and vacation time.
  • Professional Development: Opportunities for professional growth and development.


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