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Client service consultant

2 months ago

Tampa, United States Axelon Full time
Job Description:

Max payrate 28/hr
Candidates must be commutable to Tampa, FL.
2 days in office, 3 days working from home - Will likely be Tuesday Wednesday in-office.

Training:
4-6 weeks of training. Same hybrid schedule.
Experience:
1-2 Years of experience as business liaison (relationship management for example.)
- Must be proficient in Excel
- Attention to detail

Client Services:
- Fast paced
- High Demand
- Mailbox management
- Outbound calls to brokers, groups, etc.
- Relationship maintenance
- Must have strong written and oral communication skills

Problem Solving:
Address and resolve customer inquiries and issues promptly.
Implement effective solutions to improve customer satisfaction.
Collaborate with partners by setting up meetings and ensuring the correct parties are involved

Providing Excellent Customer Care:
Build and maintain relationships with your groups, brokers and internal partners
Ensure all customer interactions are handled with the highest level of care and professionalism.
Foster a customer-first mindset within the team.
Effective written and oral communication

Communication and Time Management:
Maintain clear, concise, professional and friendly communication with clients
Ensure that all tasks are completed in a timely manner and that deadlines are being met
Organizing your day and prioritizing tasks
Alleviate emails by proactively calling clients to nurture relationships and solve for issue

Customer Service Team Leads:
Serve as a role model and leader for peers
Covers for Supervisor in the event of their absence.
Ensure team members are aligned with company goals and customer service standards.

Resolving Escalated Customer Issues:
Handle escalated customer complaints and issues with professionalism and efficiency.
Work towards a satisfactory resolution for both the customer and the company.
Billing reconciliation

Project manager/ full ownership for assignments:
Items that require multiple days of TLC.
First level of escalation review - Mini AM
mass enrollment changes, group changes that include block change for a broker