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Client Services Coordinator

2 months ago

Tampa, Florida, United States 5 Star Staffing Solutions Full time
Client Services Coordinator

5 Star Staffing Solutions is seeking a dedicated and detail-focused Client Services Coordinator to enhance our team. In this pivotal role, you will oversee the management of ongoing client relationships, ensuring that contract renewals are executed smoothly and providing support to the service team. This position demands exceptional organizational skills and outstanding communication capabilities.

Primary Responsibilities:

  • Engage with current clients to discuss contract renewals and identify potential service enhancements.
  • Promptly address contract renewal inquiries and concerns from clients.
  • Keep precise records of client interactions, contracts, renewals, and pertinent information.
  • Work collaboratively with internal departments to guarantee seamless service delivery and improve client satisfaction.
  • Prepare and dispatch renewal notifications, proposals, and agreements to clients promptly.
  • Track contract renewal timelines and issue reminders as necessary.
  • Provide regular updates and reports regarding renewal progress and client feedback to management.
  • Assist in resolving service-related issues or escalations from clients.
  • Foster strong relationships with clients to encourage loyalty and repeat business.
  • Support the service team with administrative duties as needed.

Qualifications:

  • A Bachelor’s degree in Business Administration, Customer Service, or a related discipline is preferred.
  • Proven experience in service coordination, customer service, or a comparable role.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Strong organizational and time management skills.
  • Able to multitask and prioritize effectively.
  • High degree of professionalism and attention to detail.

Skills:

  • Exceptional interpersonal skills for professional interactions with clients and internal teams.
  • Ability to work independently or as part of a collaborative team.
  • Strong problem-solving abilities with a client-focused approach.
  • Familiarity with customer relationship management (CRM) software is a plus.
  • Effective follow-up skills and meticulous attention to detail.