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Front Desk Agents, Night Auditors

3 months ago

Tulsa, United States Blue Sky Hospitality Solutions Full time

The Quality Hotel Tulsa Downtown is searching for the next best Front Desk Agent, is that you? Apply today, basic responsibilities are below.

Night Audit positions MUST have at least 2 years of Hotel Night Audit Experience.

JOB DUTIES AND RESPONSIBILITIES

Greets guests as they arrive, focusing on personal recognition

Reviews arrival list daily and assists in preparing and assembling welcome amenities

Escort VIPs to room and check them in prior to arrival

Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed

Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.

Keep front desk area clean and organized.

Assisting with lobby activation as needed.

Utilize proper procedures when handling guest PPI data.

Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.

Attends promptly to guest needs and inquiries

Perform various other duties as assigned

EDUCATION AND EXPERIENCE

Minimum of one (1) year in Front Desk Operations

Minimum of two (2) years of Night Audit Experience

In-depth knowledge of hotel Front Desk operations

Minimum of High School education

KNOWLEDGE, SKILLS AND ABILITIES

Basic computer skills

Ability to communicate effectively verbally and in writing

Ability to exceed expectations of guests and team members

Excellent time management skills