Front Desk Agent
3 months ago
Compensation Type:
Hourly
Highgate Hotels:
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location:Hilton Garden Inn Tulsa
8202 South 100th East Ave Tulsa, OK 74133Overview:
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities:- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
-
Front Desk Agent
1 month ago
Tulsa, Oklahoma, United States Hilton Hotels Corporation Full timeJob SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Hilton Hotels Corporation. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGreet and register guests, ensuring a...
-
Front Desk Supervisor
1 month ago
Tulsa, Oklahoma, United States Osage Casino Full timeJob Title: Front Desk SupervisorOsage Casino is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, and leading a team of front desk agents.Key Responsibilities:Supervise and...
-
Front Desk Representative
2 weeks ago
Tulsa, Oklahoma, United States Hilton Garden Inn Tulsa Full timeJob Title: Front Desk AgentJob Summary:The Front Desk Agent is responsible for providing exceptional customer service to guests, ensuring a seamless and enjoyable stay at the Hilton Garden Inn Tulsa. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.Key...
-
Front Desk Supervisor
4 weeks ago
Tulsa, Oklahoma, United States Osage Casino Full timeJob Title: Front Desk SupervisorOsage Casino is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for overseeing the daily operations of the front desk, valet/transportation, and reservations for guests.Key Responsibilities:Supervise and train front desk agents,...
-
Front Desk Representative
1 month ago
Tulsa, Oklahoma, United States Hilton Garden Inn Tulsa Full timeJob Title: Front Desk AgentLocation: Hilton Garden Inn Tulsa, 8202 South 100th East Ave, Tulsa, OK 74133Job Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hilton Garden Inn Tulsa. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable...
-
Front Desk Agent for Aloft Hotel Tulsa
3 months ago
Tulsa, United States Midas Hospitality Full time**Front Desk Agent - Aloft Hotel** From humble beginnings in 2006 to an enterprise being driven by more than 1,000 people today, Midas Hospitality has never lost sight of our #1 priority - people. Currently, Midas Hospitality operates 40+ hotels in 14 states with a focus on select-service and extended-stay properties for leading brands such as Marriott,...
-
Front Desk Supervisor
2 weeks ago
Tulsa, Oklahoma, United States Osage Casino Full timeJob Title: Front Desk SupervisorOsage Casino is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for overseeing the activities of the front desk, valet/transportation, and reservations for guests.Responsibilities:Supervise and train front desk agents,...
-
Front Desk Agent
2 months ago
Tulsa, United States MCR Hotels Full timeThe Front Desk Agent at the Hampton Inn & Suites Tulsa / Bixby is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room...
-
Front Desk Supervisor
1 month ago
Tulsa, Oklahoma, United States Osage Casino Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Osage Casino. As a key member of our front office team, you will be responsible for overseeing the activities of the front desk, valet/transportation, and reservations for guests.Key ResponsibilitiesSupervise and train front desk agents, houseperson, and...
-
Front Desk Representative
3 weeks ago
Tulsa, Oklahoma, United States Hilton Garden Inn Tulsa Full timeJob Title: Front Desk AgentLocation: Hilton Garden Inn Tulsa, 8202 South 100th East Ave, Tulsa, OK 74133Job Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hilton Garden Inn Tulsa. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable...
-
Front Desk Supervisor
2 weeks ago
Tulsa, Oklahoma, United States Osage Casino Full timeJob Title: Front Desk SupervisorAt Osage Casino, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for overseeing the activities of the front desk, valet/transportation, and reservations for guests.Key Responsibilities:Supervise and coordinate the work of...
-
Front Desk Representative
1 week ago
Tulsa, Oklahoma, United States Highgate Hotels Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key Responsibilities:Provide attentive and courteous service to guests during...
-
Front Desk Representative
1 month ago
Tulsa, Oklahoma, United States Midas Hospitality Full timeAbout Midas HospitalityMidas Hospitality is a people-first organization that prioritizes its associates and guests. With over 40 hotels in 14 states, we offer opportunities to grow and benefits to flourish for anyone with a desire to serve others and a tremendous work ethic.Job SummaryWe are seeking a dynamic Front Desk Agent to join our team at Aloft Tulsa....
-
Front Desk Representative
4 weeks ago
Tulsa, Oklahoma, United States Midas Hospitality Full timeAbout Midas HospitalityMidas Hospitality is a people-first organization that prioritizes its associates and guests. With over 40 hotels in 14 states, we offer opportunities to grow and benefits to flourish for anyone with a desire to serve others and a tremendous work ethic.Job SummaryWe are seeking a dynamic Front Desk Agent to join our team at Aloft Tulsa....
-
Front Desk Agents, Night Auditors
2 days ago
Tulsa, United States Blue Sky Hospitality Solutions Full timeThe Quality Hotel Tulsa Downtown is searching for the next best Front Desk Agent, is that you? Apply today, basic responsibilities are below. Night Audit positions MUST have at least 2 years of Hotel Night Audit Experience. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focusing on personal recognition Reviews arrival list daily and assists in...
-
Front Desk Representative
4 days ago
Tulsa, Oklahoma, United States MCR Hotels Full timeFront Desk Agent Job DescriptionThe Front Desk Agent at MCR Hotels is responsible for delivering exceptional guest experiences while managing the hotel's customer-facing administrative processes.Key Responsibilities:Provide attentive, courteous, and efficient service to all guests, maximizing room revenue and occupancy.Maintain proper operation of the...
-
Front Desk Associate
1 week ago
Tulsa, Oklahoma, United States Atrium Hospitality Full timeHotel Front Desk AgentAt Atrium Hospitality, we are looking for a highly motivated individual to join our Front Desk team. The ideal candidate will have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality. This role plays an important part in our culture: Service:Provide exceptional customer...
-
Front Desk Supervisor
3 months ago
Tulsa, United States Ambassador Hotel Tulsa Full timeRESPONSIBILITIES: •Must have a true desire to satisfy the needs and desires of our guests and others in a fast paced environment. Perform all duties toward the goal of maximizing guest service. •Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear...
-
Supervisor, Front Desk
4 weeks ago
Tulsa, United States Family & Children's Services Full timeFront Desk Supervisor II will provide direct supervision to front desk specialists. Provide coordination of front desk staff and responsibilities to ensure consistent workflows and processes. Responsible for establishing with each staff member a culture of excellence and a continuous process improvement plan for each desk in order to optimize coverage,...
-
Front Desk Supervisor
3 weeks ago
Tulsa, Oklahoma, United States Family & Children's Services Full timeJob Title: Front Desk SupervisorFamily & Children's Services is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service, supervising front desk staff, and ensuring the smooth operation of our front desk operations.Key...