End-User Support Specialist

3 months ago

Texas City, United States City of Midland, TX Full time
Salary : $46,838.00 Annually

Location : TX, TX

Job Type: Full-time

Department: Information Technology Services Department

Division: Information Systems

Opening Date: 04/26/2024

Scope of Work

Provides on-going troubleshooting on desktop hardware and software. Acts as the primary point of contact within the Information Technology organization for users. Responds to requests for services, provides information and coordinates support and resources.

The items below are intended to describe the general nature and level of work performed by an individual assigned to this position. These are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. The position description is subject to change by the City as the needs of the City and requirements of the position change.

Essential Job Duties

  • Performs hardware/software diagnostics in order to resolve computer problems
  • Determines optimum installation and configurations
  • Adds after-market hardware to computers
  • Installs and supports products and services as requested
  • Develops workstation documentations, including inventory, of all installed hardware and software
  • Installs and maintains any devices purchased through Information Systems
  • Maintains on-going contact with users regarding their problems and issues until resolved
  • Monitors and supports production equipment
  • Performs related duties as assigned
  • Subject to recall 24/7
Physical and Environmental Conditions
  • Ability to sit, stand, and transport self from building to building
  • Ability to kneel, crawl, climb, and twist for purposes of installing and maintaining equipment
  • Ability to lift PC's and related equipment.
Required Qualifications

Knowledge, Abilities, and Skills
  • Ability to be helpful and provide quality customer service
  • Positively interact with other persons at all times
  • Good working knowledge of PC operating systems and PC hardware/software
  • Knowledge of computer concepts and methodologies
  • Ability to read and interpret technical materials
  • Self-motivation and good problem-solving and troubleshooting capabilities
  • Good oral and written communication skills

Minimum Education, Experience, and Certification

Some experience in computer support is preferred. Must obtain the CompTIA A+ Certification within one year of hire. Must maintain a valid driver's license.

The City of Midland offers an excellent benefits package to employees. Benefits range from Group Health and Flexible Spending Accounts to paid time off, paid mental health leave, annual paid community service time, and paid holidays.

Overview of Benefits:

Group Health Benefits: Medical/Prescription

The City of Midland offers two (2) medical benefit plan options. The plans are tailored to meet the differing needs of our employees and include medical, dental, and prescription coverage. As an additional benefit, the City of Midland offers a Wellness Center through Midland Memorial Hospital that provides basic medical services to employees and dependents enrolled in the group health plan at no cost. Telemedicine is also offered through Recuro Care at no additional cost for those enrolled in the health plans.

Plan A: $1,500 in-network deductible
Plan covers 80% after the deductible up to a maximum out-of-pocket of $5500 per calendar year.

Plan B: No Deductible
Plan covers 70% up to a maximum out-of-pocket of $5500 per year.

Optional Dental

Employees and their dependents are eligible to enroll in the optional dental coverage.

Optional Vision

Employees and their dependents are eligible to enroll in optional vision coverage.

Retirement

Full-time employees are required to participate in the Texas Municipal Retirement System (TMRS). TMRS is funded for each employee through a 7% contribution from the employee and a 2:1 match by the City.

Deferred Compensation 457(b)

Additional retirement accounts are available in the form of deferred compensation through payroll deduction on a pre-tax basis. Employees can choose from multiple companies to participate in deferred compensation. Enrollment is optional, and there is no open enrollment period.

Flex Spending Accounts (FSA)

The FSA is an employee-funded account that allows employees to set aside additional money for health care and dependent care expenses. This money is payroll deducted on a pre-tax basis. Enrollment is optional.

Group Term Life Insurance

All full-time employees are eligible to receive $75,000 in basic life coverage at no cost.

Additional Life Insurance

Employees can purchase additional life insurance for themselves and/or their dependents. Rates and coverage amounts vary.

Long Term Disability

The City offers voluntary enrollment in Long Term Disability coverage. Rates and coverage amounts vary.

Employee Assistance Program

The City of Midland contracts with an Employee Assistance Program (EAP) for all of our employees. This service is completely confidential and free to all employees and their household members. Services include counseling, crisis intervention, financial guidance, legal assistance, and more.

Paid Time Off and Holidays

Employees begin earning Paid Time Off (PTO) leave as early as the first paycheck. In addition, the City offers thirteen paid holidays during each calendar year, including employee birthdays.

Longevity Pay

Employees are eligible to receive longevity pay after the first year and every year of employment thereafter.

Health and Wellness Programs

The City offers a wellness program to promote health and wellness. Participation is voluntary and could have monetary rewards.

Credit Union

Employees are eligible to join the Midland Municipal Employee Credit Union. The Credit Union offers great dividends and loan opportunities.

Tuition Reimbursement

The City provides tuition reimbursement for employees interested in furthering their education. Reimbursement amounts are subject to prior approval, course completion, and grades obtained.

PTO Leave Bank

A voluntary program in which members can apply for up to an additional 90 days of paid time off leave in the event of a catastrophic injury or illness (applies only to the employee themself).

Scholarship Fund

The Midland Municipal Employee Scholarship Fund is an employee-funded program that awards scholarships annually to dependents of City of Midland employees who plan to pursue a college education.

Other Incentives

City of Midland employees are eligible to receive numerous discounts from local providers such as gyms, cellular phone companies, and more.

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