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DataPower Support Engineer
2 months ago
LocationLouisville, KY- Remote
Duration: Full Time-Only
Job Description :
Technical/Functional Skills
IBM DataPower, IBM APIC
Good to have: APIGEE Edge and experience with logging tools like Splunk
Experience Required
• DataPower services like MPGW and WS-Proxy.
• TLS Crypto Profiles and Certificates.
• TLS Handshake Implementation (one-way TLS and mutual TLS)
• HTTP/S Frontside Handlers, MQ Handlers.
• Troubleshooting backend connectivity and timeout issues.
• DataPower policies like nd SLM.
• Load balancers and DMZ implementation of DataPower.
• Integrating DataPower with various logging and monitoring tools like Splunk and DataPower Operations Dashboard.
• PI Connect proxies.
• Troubleshooting issues with API Connect API Proxies.
Roles & Responsibilities
• SRE/PSM role with support and maintenance responsibilities.
• Has to work with onshore/nearshore/offshore team members for any production issue resolution.
• Engage with business stakeholders and customers on regular basis.
• Participate on recurring & ad-hoc business meetings.
• Engagement in Knowledge Transfer sessions with Dev Teams and Business partners during the design and development phases of new applications, or added features/functionality to existing applications to enhance the resiliency of said application.
• Provide application support during off hours and weekends when required.
• Use application and infrastructure monitors to ensure production systems stability.
• Engage on escalation calls for owning application issues.
• Do review, analysis & coding changes implementation on production issue ticket.
• Do collaborative work with application dev teams.
• Follow release process for any code changes.
• Identify automation / process improvements on existing systems and implement the changes.
• Triage and escalate issues to the correct Site Reliability Engineering team.
• Participate in weekly and monthly meetings.
Generic Managerial Skills
Customer Focus, Ability to work under pressure, Ability to multi-task and remain flexible
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
