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Desktop Support Technician

2 months ago

Wayne, United States TEKsystems Full time

Seeking a Helpdesk/Desktop Technician to work onsite at one of your clients in Chesterbrook , PA This is a Direct Hire opportunity with the client. Education & Experience: Associate degree or an equivalent combination of education and experience 1-3 years of related experience in a call center or help desk environment. Working knowledge of routine work technologies and applications. · Basic understanding of computer networks. · Familiarity with mobile devices. Duties/Responsibilities: · Handle customer technical support cases through phone and email submission. · Accurately document all updates and resolution steps in ticketing system for reported issues. · Maintain effective and timely communication with JGW staff on status of their reported issues through resolution. · Assist in the set-up and installation of new personal computer equipment. · Assist in administration of computer equipment changes resulting from personnel changes, including new hires, terminations, transfers, etc. · Install new hardware and software upgrades in accordance with established procedures and software licensing agreements. · Work with and train end-users with various degrees of computer knowledge. · Provide guidance and explain policies and procedures to end-users. · Monitor computer virus activity and assist in the deployment of virus protection software on personal computers. · Participate in on-call rotation as needed. · Apply standard principles, concepts and techniques to identify and resolvesemi-complex user problems with a high level of detail and accuracy. · Assist with updating infrastructure documentation. · Assist with updating policies, procedures and best practices as needed. · Participate as a team member in a collaborative environment. · Actively contribute to completion of team goals and assigned tasks. · Typically work under direct and frequent supervision while performing routine duties using established procedures. · Perform other duties as assigned. Required Skills / Abilities: · Effective oral and written communication skills and strong interpersonal skills · Analytical and problem-solving abilities. · Effective time management skills and strong attention to detail · Perform duties with a high level of accuracy. · On-time regular attendance. Education & Experience: Associate degree or an equivalent combination of education and experience 1-3 years of related experience in a call center or help desk environment. Working knowledge of routine work technologies and applications. · Basic understanding of computer networks. · Familiarity with mobile devices. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.