Service Manager

12 hours ago

Lakeland, United States Sensus Full time

Xylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the world’s water challenges. The Company’s products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, residential and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced infrastructure analytics solutions for water, electric and gas utilities. The Company’s more than 16,500 employees bring broad applications expertise with a strong focus on identifying comprehensive, sustainable solutions. Headquartered in Rye Brook, New York with 2017 revenue of $4.7 billion, Xylem does business in more than 150 countries through a number of market-leading product brands.

The name Xylem is derived from classical Greek and is the tissue that transports water in plants, highlighting the engineering efficiency of our water-centric business by linking it with the best water transportation of all – that which occurs in nature. For more information, please visit us at www.xylem.com.

THE ROLE: The qualified candidate will be responsible for planning, directing and coordinating the day-to-day activities associated with equipment service and maintenance. Duties and responsibilities include managing daily service operations, following of safety procedures for all personnel, facilitating process improvements and planning the effective use of materials, equipment and human resources to meet service requirements.

ESSENTIAL DUTIES/PRINCIPAL RESPONSIBILITIES:

  • Oversee the activities of all mechanics (shop and field) to ensure equipment is being properly maintained on a  timely basis and meeting customer needs for repair and service.  
  • Serve as quality control check for all repaired equipment prior to delivery to ready line.  
  • Conduct initial evaluation of equipment returning from rental to assess potential for chargeable damages.  
  • Report findings to the Sales Representative or Branch Manager.  
  • Prepare weekly fleet mileage report.  
  • Oversee housekeeping and general condition of shop area with a focus on safety, organization and efficiency.  
  • Develop and maintain an after-hour on-call list of mechanics to respond to emergency equipment repair needs.  

MINIMUM QUALIFICATIONS: EDUCATION, EXPERIENCE, SKILLS, ABILITIES, LICENSE/CERTIFICATION:

  • Knowledge of diesel engines and pumping equipment  
  • Plumbing and piping knowledge a plus  
  • Familiarity with industry and/or construction helpful  
  • Familiar Working understanding of all duties and responsibilities of Dispatch and service  
  • Ability to use sound judgment, work independently with initiative and problem solve in a fast paced environment  
  • Ability to collaborate and build effective relationships at all levels of the organization  
  • Ability to effectively communicate verbally and in writing.  
  • Ability to handle multiple priorities and remain focused and organized.  
  • Ability to effectively delegate responsibility and supervise work activities of others.  

PHYSICAL DEMANDS:

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Moderate standing, walking, bending and lifting (up to 70 pounds)  

WORK ENVIRONMENT:

(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Shop environment: intermittent exposure to all outdoor weather conditions; intermittent exposure to shop noise and fumes all within limits of OSHA standards  
  • In addition to the above, the performance of other related duties may be required.  

EOE/FEMALES/MINORITIES/PROTECTED VETERANS/DISABLED

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