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Automotive Retail Service Manager

2 months ago

Lakeland Florida, United States Tire Choice Auto Service Centers Full time
Job Summary

We are seeking a highly skilled and experienced Automotive Store Operations Manager to join our team at Tire Choice Auto Service Centers. As a key member of our management team, you will be responsible for assisting in the management of our automotive retail service and repair store to meet or exceed service standards and to achieve our performance and profitability goals.

Key Responsibilities
  • Schedule guest appointments for the most effective optimization of technician abilities in the efficient and timely completion of vehicle services/repairs
  • Help achieve our sales goals by properly informing and recommending tire and service products and sales promotions
  • Attend to all guest needs in areas of sales, service, complaints, and adjustments
  • Build guest relationships to maximize customer satisfaction, loyalty, and retention
  • Assist technicians in conveying repair and service needs to guests
  • Ensure the store is in excellent condition and maintained to our standards for cleanliness and consistently in guest-ready condition
  • Assist with inventory management to include the oversight of pulling of tires and parts, unloading and stocking inventory
  • Provide direction and oversight to other technicians and assist where needed with services/repairs
  • Assist in organizing the store's workflow to ensure that technician skill levels are utilized efficiently for completing vehicle services/repairs effectively and timely in accordance with our standards of operation
  • Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards
  • Consistent use of all required safety standards set forth in training and policies and procedures
  • Perform Store Manager functions as business needs dictate
  • Perform other duties as assigned and required by direct supervisor
Requirements
  • High school diploma or equivalent required
  • 2+ years of experience in a retail service environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to lift up to 50 pounds and stand for long periods of time