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Service Plumbing Operations Manager

2 months ago

Lakeland, Florida, United States Bayonet Plumbing Full time
Job Overview

Bayonet Plumbing, a leading provider of plumbing services, is seeking a highly skilled and experienced professional to fill the role of Plumbing Service Area Manager.

Key Responsibilities
  • Oversee the daily operations of the service area to ensure Bayonet's goals and objectives are achieved.
  • Manage a team of five or more plumbing service technicians, focusing on their efficiency and effectiveness.
  • Review technician performance and daily calls for accuracy, providing constructive feedback and guidance.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Assist in diagnosing and resolving complex residential plumbing issues, ensuring timely and effective solutions.
  • Address and resolve customer inquiries and service-related issues promptly, maintaining a high level of professionalism.
  • Collaborate with the inventory management team to ensure ready availability of parts and equipment.
  • Ensure compliance with all safety standards and regulations, promoting a safe working environment.
  • Adhere to all departmental policies and procedures, maintaining a high level of integrity.
Requirements
  • Minimum two years of experience as a Plumbing Service Manager or in a similar leadership role.
  • Proven track record of success in plumbing service operations, with a strong understanding of industry best practices.
  • Exceptional customer service and communication skills, with the ability to build strong relationships with customers and team members.
  • Proficiency in inventory management, with the ability to analyze data and make informed decisions.
  • Strong diagnostic and problem-solving skills, with the ability to think critically and outside the box.
  • Knowledge of plumbing industry safety standards and regulations, with a commitment to compliance.
  • Clean driving record, ability to pass a background check, and pre-employment drug test.
Benefits
  • Comprehensive medical, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Company-paid life insurance and short-term disability insurance.
  • Company vehicle with gas card.
  • Company cell phone and iPad.