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Front Desk Supervisor

3 months ago

Fort Myers, United States OCI Hospitality Full time

Location

Hyatt Place at the Forum 2600 Champion Ring Rd. Fort Myers, FL 33905

Job Summary

The Front Desk Supervisor assists in supervising the guest services operations and team members. The Front Desk Supervisor is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.

Essential Duties and Responsibilities:

  • Performs all duties of a Guest Services Representative
  • Demonstrates and provides exceptional guest service to all hotel guests
  • Demonstrates telephone courtesy and professionalism
  • Maintains personal connections with guests and clients to encourage guest loyalty
  • Assists in supervising guest services department with efforts relating to recruitment, orientation, training and scheduling
  • Uses appropriate selling techniques to maximize revenue and occupancy 
  • Assists in reviewing and approving billing accounts and department reporting
  • Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action
  • Responds to all emergency situations
  • Maintains clean and professional appearance of public areas and hotel office 
  • Additional responsibilities as assigned by Leadership

Qualifications:

  • 2 years of front desk experience
  • 1 or more years of supervisory experience
  • Strong interpersonal and communication skills
  • Strong organizational skills and attention to detail
  • General experience in operating computers