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Front Desk Supervisor

2 months ago

Fort Lauderdale, Florida, United States KW Property Management & Consulting Full time
Job Title: Front Desk Supervisor

KW Property Management & Consulting is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service to our residents and guests, while maintaining a safe and secure environment.

Key Responsibilities:
  • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
  • Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
  • Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents.
  • Report any violations of the Rules and Regulations that are noticed at any time.
  • Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
  • Maintain the "key" control system and assure that all keys are locked and accounted for at all times.
  • Be familiar with the fire alarm system operations and report all incidents to management.
  • Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
  • Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
  • Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
  • Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.
Work Environment:

The working environment will be indoor and will require team member to sit and stand frequently. Low to moderate noise level in the workplace.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less.

The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate.

Requirements:
  • High school diploma or GED; some college preferred
  • Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills
  • Minimum one year related experience and/or training
  • Bi-lingual English/Spanish may be required at some locations
  • Previous work experience in the hospitality industry highly preferred
Position Supervision:

Employee reports directly to the department supervisor and/or the Association Manager of the community and oversee the front desk department.