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Front Desk Supervisor

2 months ago

Fort Lauderdale, United States Bahia Mar Fort Lauderdale Beach - a DoubleTree by Hilton Hotel Full time
Description

The beautiful Bahia Mar Fort Lauderdale Beach, a DoubleTree by Hilton is seeking a Front Desk Supervisor to join their guest services team This 296-room property is half a mile south of East Las Olas Boulevard and a four-mile drive to the cruise terminals at Port Everglades, offering stunning surroundings and 44 breathtaking acres along the Intracoastal Waterway

Ideal candidates for this position will have previous experience working at a full-service hotel front desk at a property of similar size, as well as a passion for teamwork and creating memorable stays for guests

Shift Pattern: candidates should be flexible to work AM and PM shifts, any day of the week/weekends/holidays as needed

Pay Rate: $19.00 per hour

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

  • Go Hilton travel program: 100 nights of discounted travel
  • Access to your pay when you need it through DailyPay
  • Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
  • Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
  • Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
  • Flexible shifts and days off
  • Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
  • Mental health resources including free counseling through our Employee Assistance Program
  • Best-in-Class Paid Time Off (PTO)
  • 401K plan and company match to help save for your retirement

    *Available benefits may vary depending upon property-specific terms and conditions of employment

    What will I be doing?

    As a Front Desk Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

    • Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
    • Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
    • Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
    • Schedule, assign daily work, lead pre-shift meetings, inform and train team members
    • Monitor, observe and assist in evaluating team member performance
    • Monitor lobby traffic and adjust staffing accordingly Requirements

      What are we looking for?

      Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

      • Hospitality - We're passionate about delivering exceptional guest experiences.
      • Integrity - We do the right thing, all the time.
      • Leadership - We're leaders in our industry and in our communities.
      • Teamwork - We're team players in everything we do.
      • Ownership - We're the owners of our actions and decisions.
      • Now - We operate with a sense of urgency and discipline

        In addition, we look for the demonstration of the following key attributes:

        • Quality
        • Productivity
        • Dependability
        • Customer Focus
        • Adaptability

          What will it be like to work for Hilton?

          Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all

          Source: Hospitality Online