Front Desk Supervisor

1 month ago


Fort Lauderdale, United States Sheraton Suites Cypress Creek Full time
Job DescriptionJob Description

The Sheraton Cypress Creek is hiring a Front Desk Supervisor. The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest satisfaction.

Responsibilities:
  • Assists in the operations of the Front Desk by supervising all Guest Service associates.
  • Ensures guest satisfaction by responding to guest requests in a friendly, service-oriented manner, resolving guest complaints, and greeting in-house guests.
  • Fills in at the Front Desk during busy periods or when staff needs dictate.
  • Performs other duties as assigned by management.


Other Tasks


  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.


Qualifications:
  • Ability to work irregular shifts, weekends, holidays, and overtime as activity levels demand.
  • Knowledge of Microsoft Office and reservation management system.
  • Experienced in Marriott Brands and or Lightspeed preferred but not required.
  • Weekends and nights availability is required.
  • Flexible work hours are required.
About Company

Welcome to our All-Suite, professionally appointed, Sheraton Suites Fort Lauderdale at Cypress Creek. Located on the north side in the Cypress Creek Corporate Park, Exit 33, from I-95, We are pleased to welcome our Business Travelers and Leisure travelers alike. Located just a short drive to the Executive Airport (FXE) 1.5 miles, Fort Lauderdale International Airport (FLL) 6.8 miles, Fort Lauderdale Beach, Inter Miami Stadium, 1 mile away and the Isle Casino Racing and 7.6 miles from the Fort Lauderdale Cruise Port.



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